Customer Service Representative
2 weeks ago
Your challenge-
- Individual responsibilities**Accountable**
- Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier- Follow up on the order or need, from handling to delivery or conclusion**Responsible**- Document your customer or supplier files based on customer service processes and business rules- Create and maintain professional relationships with your customers and business partners- Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary- Establish the level of an order or break down orders or needs in accordance with business rules- Validate the status of orders or material supplies and communicate it to customers or suppliers- Place orders according to customer consignment and replenishment inventory levels-
- Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status- Ensure the accuracy of prices and order data, or customer or supplier material supply in the system- Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way- Update customer on inventory status, delivery dates and other specific material order or supply requirements.- Manage backorder processing, in accordance with guidelines- Create returns (follow up on the order or need, from handling to delivery or conclusion)- Experiences and strengths- DEC (college diploma) in administration and/or operations management or equivalent experience- 2 to 5 years of relevant experience in a manufacturing sector- Proficiency with various computer tools including Microsoft Office and SAP- Proficiency in French and English that allows you to express yourself clearly and concisely- Ability to act and react quickly while working on a number of files at the same time- Collaborative spirit needed to work closely with all team members- Customer-centric approach and excellent communication and listening skills- Ability to work independently- Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs- Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition- Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment-
- Exemplary rigour in carrying out your responsibilities**Core competencies defined for this job**
- Client-focus- Flexibility and ability to adapt- Rigour- Active listening- Autonomy- Action-based focus**Job Segment**:Logistics, Supply Chain, Customer Service Representative, ERP, Operations, Customer Service, Technology
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