Receptionist/administrative Assistant

2 weeks ago

Guelph, Canada WINMAR® Property Restoration Specialists Full time

**SUMMARY OF JOB**
- To provide an inviting customer service experience when receiving customers in person or on the phone.
- To provide administrative support to sales team

**MAIN ACCOUNTABILITIES**
- To create PSA files, physical file, Encircle file and Xactimate file
- To track attendance.
- To prepare and distribute mail.
- To type any correspondence as requested by the Office Manager.
- To maintain office supplies by checking actual inventory with par levels.
- Arrange and receive deliveries.
- To file and archive project files and accounting paperwork.
- To scan and upload documents as requested.
- Enter time tickets into Quick Books as required and scan when necessary.
- To send welcome letters to new customers and insurance brokers
- General office cleaning in the kitchen, supply room, reception and mail area.
- To support the Estimators with software utilization
- To make initial contact with customers for all new Xactanalysis/Conversense/GCNA Claims portal claims and ensure Customer Contacted button has been hit within 15 minutes of receiving the assignment (in XA) and update notes in Conversense/GCNA
- To oversee job files in Dash and Xactanalysis and ensure files are linked, ensure data is accurate and notes are being updated every 3 days.
- To assist the estimation team by entering notes when requested, making customer contact and scheduling inspections if requested
- To maintain the contact manager within Dash and ensure records are complete and updated when new information is made available and remove any duplication
- Other general administrative tasks as required.

**REPORTING RELATIONSHIPS (as per Org Chart)**
- Reception will report to the Office Manager

**KNOWLEDGE AND SKILLS FOR THIS JOB**
- Postsecondary education an asset.
- Experience working in an administrative role.
- Excellent computer skills.
- Excellent communication skills both verbal and written.
- Must be detail oriented.
- High comfort level working in a diverse environment.

**REPORTING OBLIGATIONS**

*This is a full-time position ONLY, we do not offer part-time hours.

Pay: $19.00-$22.00 per hour

Work Location: In person

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