Service Manager

5 days ago

Waterloo, Canada Ventri Door Technologies Full time

Our purpose is simple: To enrich the lives of our partners. Waterloo Garage Doors/Ventri Door Technologies is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

As a member of the Operations team, and as a new Waterloo Garage Door / Ventri family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds.

The Service Manager will lead the Service Technicians and customer service team for the branch and will work as a team with the sister Branch Managers and Service Managers, while reporting to the local Branch Manager.

**WHAT YOU WILL DO**
- Exceed customers’ expectations by providing timely, reliable, and professional service to become the point of contact for Waterloo and surrounding area.
- Maintain regular contact with existing customers to ensure realization of customers’ expectations.
- Oversee the scheduling functions of all Door Technicians by coordinating work, resolving scheduling conflicts, and ensuring that the department is adequately always covered.
- Field incoming customer inquiries for preventive maintenance, repairs, and new installations.
- Provide customers with new quotes for overhead door and automatic door related products.
- Schedule all assigned training sessions and confirm they are completed promptly.
- Oversee the accuracy and submission of technician hours for payroll processing.
- Daily review of all work-in-progress by coordinating and rescheduling jobs and collaborating with the team to correct any issues with closing orders.Develop and nurture strong working relationships within the Ventri team and our customers.

**WHAT YOU NEED**
- Experience working with customers and showcasing excellent written and spoken communication skills.
- 2-3 years of scheduling or dispatch experience, preferably with experience working within a door and access control environment.
- Must be a motivated self-starter; able to work with limited supervision.
- Experience working with a team in a fast-paced environment.
- Highly organized and efficient at maintaining tasks and priorities, while displaying flexibility during times of change
- Strong desire for personal improvement and growth.
- Strong interpersonal skills; deals with conflict effectively.
- Experience in any of the following *an asset
- Overhead doors and docks
- Automatic doors and controls

**WHAT WE OFFER**
- Competitive Wages
- Comprehensive Benefits Package
- RRSP Program
- Profit Sharing Program
- Employee Assistance Program (EAP)
- Employee Referral Program
- Corporate Discount Program
- Years of Service Rewards
- Company Events and Celebrations
- Fundraising Initiatives for Local Charity Partners
- Family, Friendly Environment

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