Customer Service Representative

4 days ago

Pickering, Canada BTNX Inc. Full time

**Role Overview**

As a Customer Service Representative, you will be at the forefront of creating a positive and lasting impression for our customers. This role demands excellent communication skills, a strong problem-solving ability, and a commitment to delivering outstanding customer service. Your dedication to understanding customer needs and providing timely solutions will be crucial in maintaining and enhancing our company's reputation for customer-centric service. This position is designed to provide recent graduates with a platform to learn, grow, and contribute to the overall success of BTNX Inc

**Responsibilities**:

- Collaborate with other departments including Sales, Product Development, and Quality Assurance to fully address customer requests and concerns, provide feedback on user experience and contribute to product improvement.
- Act as the primary point of contact for customers maintaining record of all communications.
- Provide accurate, relevant, and complete information and resolve issues efficiently to ensure customer satisfaction.
- Manage our comprehensive Medical Device complaint handling process, from intake to resolution.
- Receive, process, and verify accuracy of customer’s orders utilizing the organization’s internal systems and customer purchase orders.
- Respond to customer service requests for order changes, maintain purchase orders and communicate changes to the appropriate personnel/departments.
- Resolve problems, facilitate solutions, and enhance customer service offerings.
- Provide support to coworkers in the performance of job duties as required.
- Communicate with senior management for regular updates regarding project statuses.
- Document and prioritize tasks in consultation with management.
- Undertake Ad hoc projects that arise in the regular course of business.
- Oversee day-to-day customer experience.
- Perform other related duties as assigned by management.
- Follow up on unresolved tasks, issues, or queries both internally and externally.

**Qualifications**:
REQUIRED: Bachelor's degree in biology, Biochemistry, Biomedical Sciences, or related field.

PREFERRED: 0-2 years’ experience in customer service.
- Excellent oral and written communication skills.
- Flexible, with the ability to adapt easily to change, think logically, and effectively solve problems.
- Communicate clearly, effectively, and professionally, and follow process documentation closely.
- Strong analytical skills, with the ability to interpret business needs into actionable items.
- Very strong initiative with a drive to proactively take on tasks and find solutions.
- Excellent creativity & resourcefulness
- Highly organized and capable of efficiently multi-tasking.
- Detail and results oriented.
- Able to work independently and as a team to complete tasks within deadlines.
- Advanced proficiency in MS Outlook.

**Salary**: From $40,000.00 per year

**Benefits**:

- Casual dress
- Company events

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Pickering, ON L1W 4B2 (required)

Work Location: In person

  • Customer Service Representative

    3 days ago

    Pickering, Canada Sue Atkinson Insurance Agency Ltd. Full time

      Customer Service Representative - Desjardins Insurance Agent Team Member Location: Pickering, ONType: Full Time Position Overview:Our successful Desjardins Insurance Agency is seeking a qualified professional to join its winning team for the role of Customer Service Representative. We seek an energetic professional, interested in helping our business...

  • Customer Service Representative

    1 week ago

    Pickering, Canada Burgham Sales Ltd Full time

    Office & Customer Service Representative **Job Summary** Full Time, Monday-Friday 8 AM to 4:30 PM Some overtime as required **Responsibilities and Duties** - Data Entry - Customer service - Answering the phone - Reporting - Other general office duties **Qualifications and Skills** - Bilingual - English and French an asset - Excellent computer skills...

  • Customer Service Representative

    4 days ago

    Pickering, Canada Lifemark Health Group Full time

    **Job Title: Customer Service Representative - Lifemark Physiotherapy Kingston & Brock** - Location: 1550 Kingston Road Pickering, Ontario Employment Status: Permanent Part-Time Schedule: Monday - Thursday (11:00 - 16:00) and Saturday (08:00 - 14:00) Rate Compensation: $17.00 - 18.00 per hour Do you want to work and enjoy the support of our understanding...

  • Customer Service Representative

    2 days ago

    Pickering, Canada BMO Financial Group Full time

    1360 Kingston Rd, Unit 15 Pickering Ontario,L1V 3B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    1 week ago

    Pickering, Canada Autolux Ltd Rapid City Transport Full time

    **_Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...

  • Customer Service Representative

    2 weeks ago

    Pickering, Canada BMO Full time

    Application Deadline:01/19/2026Address:1360 Kingston Rd, Unit 15Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Customer Service Representative

    1 week ago

    Pickering, Canada Autolux Ltd Rapid City Transport Full time

    **_Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...

  • Customer Service Representative

    7 days ago

    Pickering, Canada Autolux Ltd Rapid City Transport Full time

    **_Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...

  • Customer Service Representative

    2 days ago

    Pickering, Canada Autolux Ltd Rapid City Transport Full time

    **_Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource...

  • Customer Service Representative

    2 weeks ago

    Pickering, Canada Autolux Ltd Rapid City Transport Full time

    **Position**:Customer Service Representative **Type**:Full Time - Permanent - AutoLux Ltd. o/a Rapid City Transportation_ has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their...