Operations Supervisor

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**

Operations Supervisor
- Linehaul
Full-time
Brampton, ON

**Shift Time - (Monday - Thursday) - 2:00pm - 12:00am**

The Operations Supervisor is responsible for leading the linehaul planning group and company drivers to ensure the movement of loads and trucks in a defined geographical area, while ensuring the safe efficient on-time movement of all customer loads. This will be accomplished by working collaboratively with the Terminal Operations, Customer Service and Fleet Management Teams.

Accountable for ongoing training and development of the planning team, onboarding and training of new staff, ensuring day to day functions of the planning team are accomplished, scheduling and assigning personnel.

**How You’ll Help**
- Manage and make decisions within established guidelines referring to Load Assignment / Power Board, on-time performance and the movement of freight to maximize efficiency (empty miles / reduced selling / trailer utilization)
- Foster positive working relationships by promptly replying to inquiries and working collaboratively across functions
- Work with planners to assist and guide with resource assignment and any network issues
- Work with terminal staff to coordinate ontime outbound departures
- Work with drievrs and brokers to ensure on time departure and scheduled arrivals
- Serve as primary point of contact for a specified group of company drivers
- Review Linehaul issues and resolutions
- Monitor network; identify and escalate service issues
- Liaise with terminals and customers updating daily ETAs
- Review and complete daily LTL on-time reports; escalate issues to Broker Services team and Planners
- Assist with overflow phone calls
- Support Operations by covering for planners during vacations / absences
- Other related duties as may be required

**Your Skills & Experience**:

- Minimum of secondary education, with preference of post-secondary education in logistics or business administration
- A suitable combination of education and experience may be considered
- Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry
- Prior experience with Truck Mate an asset.
- Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
- Strong customer service focus, relationship building skills
- Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
- Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
- Strong organizational and time management skills, including the ability to work under pressure in a fast-paced deadline-driven setting
- Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
- Ability to collaborate with others to meet customer expectations
- Ability to manage a small fleet of drivers and trucks
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Night shift