Front Desk

4 weeks ago


Kingston, Canada Howard Johnson Full time

**DUTIES**:

- Responsible for checking guests in and out of the Motel.
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests.
- Computes bills, collects payment and makes change for guests.
- Runs various reports on the computer for management.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
- Print updated in-house, arrival, departure, and room status reports every two hours
- Check all unresolved departures.
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Write all wake-up call requests
- Complete welcome calls.
- Clean and tidy front desk area/ parking lot
- Refer all inquiries to the appropriate individuals, divisions, or departments across the property
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Observe and report any security issues to the Manager.


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