Aloft Montreal- Guest Services Agent

The **Aloft Montreal Airport** is currently recruiting for **Guest Services Agent** The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

**What we offer**:

- Part-time work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now

**_Reporting to the Guest Services Manager, the Guest Service Agent will be responsible for: _**
- Providing a welcoming and thoughtful approach in every guest interaction and providing service that exceeds expectations;
- Comply with all company standards and brand standards;
- Facilitate the check-in and check-out procedure with confidence and professionalism;
- Create and cancel reservations as required;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
- Resolve guest concerns and assist guests with general inquiries, always ensuring our vision, mission and values are reflected in every interaction;
- Be a team player who communicates effectively and jumps in to assist the hotel where needed;
- Assist with Bellperson's responsibilities and duties. Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction;
- Perform other duties as reasonably assigned by the General Manager.
- We have implemented a COVID-19 Vaccine Policy which states that successful applicants are required to provide proof of full vaccination or proof of a documented exemption as part of the hiring process._

**Job Requirements**:

- Experience working in a customer service role is an asset. Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations;
- Excellent written and verbal communication skills are essential;
- Computer literate in Word and Excel. Hotel Property Management systems experiences, specifically LightSpeed, are a definite asset;
- Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
- A self-motivated individual with the ability to problem-solve, initiate action, and complete projects in a timely manner with mínimal supervision;
- Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
- At a minimum, must be available to work evenings, weekends, and holidays;

**About Aloft Montreal Airport**

Aloft - a vision of W Hotels is a fresh, tech-savvy, and forward-thinking hotel option. The Aloft Montreal Airport Hotel is adjacent to the Montreal International Airport and a short drive to downtown. A 136-room hotel with loft-inspired design and free-flowing energy a hotel that offers more than a comfy bed and a friendly smile, a whole new travel experience

**About Silver Hotel Group**

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, and existing and prospective team members. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at
416-860-5157

The Silver Hotel Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.

**Job Types**: Part-time, Permanent
Part-time hours: 16-40 per week

**Salary**: $19.00 per hour

Additional pay:

- Overtime pay

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Dorval, QC: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (preferred)