Office Administrator

If you are passionate about helping people, then you’ll fit right in. Do you thrive in customer service roles in hospitality or retail? Are you looking for an exciting and challenging career with a chance to grow and advance? This position is based out of our Nanaimo office with opportunities to assist in Member-facing events in various locations around the Island. In this role, you will be the first point of contact for our Members and you will be the our Ambassador of First Impressions.

**This is YOU**:

- You are unflappable, kind, and have a calming manner.
- You are highly organized, customer service oriented and have great follow-through
- You are willing to step confidently into any situation and find creative solutions.
- You go above and beyond regularly — not for credit, but because that’s who you are.
- You love learning and setting goals.
- You value promptness
- You are open to guidance and feedback.

**What you’ll do**:

- Be the key person knowing who is coming and going.
- Support the execution of small event functions (room rentals for meetings, coffee & tea, room set-up, welcoming and directing people)
- Welcome walk-in Members and visitors to our office.
- Answer a multi-line switchboard and direct calls to our team members
- Assist with basic information sharing to members and the public
- Receive and distribute incoming mail and packages.
- You’re a good critical thinker and problem solver
- You are very organized, enjoy checklists and are happy to pick up and help whenever and wherever needed
- You love a great event, you have great event ideas and get excited to organize and execute events.
- You are open to liaising with suppliers and contractors within office administration/operations functions
- Navigate the computer quickly: good keyboard/typing skills (Microsoft 365 preferred).
- Perform various administrative tasks

**This position is for you if**:

- You have a sense of humour.
- Love to be organized
- Enjoy taking initiative and being given autonomy to be creative in your job
- You enjoy and create an empathetic workplace with a high degree of professionalism
- You are flexible and understanding.
- You deal with issues directly and tactfully.
- You take ownership of results.

**A little about us**:

- We are incredibly friendly, passionate, hardworking, and a little weird.
- We’re a small but mighty team that often has multiple people working in multiple areas to support success whenever and wherever we put our efforts.
- We’re an evolving organization - we’re growing in new and innovative ways and we’re improving older processes
- Our vision is to create an association that is the real estate board of choice for REALTORS®.
- Our purpose is to support REALTORS® to be successful professionals.

**The Details**:
**Preferred Experience & Qualifications**:

- Demonstrated customer service excellence; a minimum of two years in a service-based role is preferred.
- Experience handling a multi-line phone system or switchboard.
- Excellent phone and in-person manners, extending great hospitality to members and anticipating their needs
- Familiarity with standard office equipment (scanner, photocopier, postage machine, and point of sale machine).
- Proficiency with Microsoft 365: Outlook, Word, and Excel.
- Excellent command of the English language along with above-standard verbal and written communication skills.

**Position Details**:

- $38,000 - $45,000 annually.
- Full-time, permanent position.
- Nanaimo office location (6374 Metral Drive).
- Hours of work: Monday through Friday 8:30-4:30; 35 hour work week.

**Perks**:

- starting with 2 weeks’ vacation.
- RRSP matching program after 2 years.
- Health benefits, Wellness Account and life insurance after completion of the 3 month probationary period.
- Monthly flex days off after completion of the 3 month probationary period.
- Bonus potential
- Education reimbursement program.
- Opportunities for growth.

**About the Vancouver Island Real Estate Board**:
VIREB was established in 1951 as part of a growing effort to professionalize the real estate industry. Today our membership stands strong with more than 1,150 Members. We are a friendly, interactive, and hardworking group of people focused on developing and improving our organization and contributing to our vision. We offer a fun and professional working environment, while constantly striving to improve as a company. We welcome team members who approach each day with positivity and enjoy working to help others.

**Job Types**: Full-time, Permanent

Pay: $38,000.00-$45,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Da