Customer Service Representative

5 days ago

Concord, Canada Elite Window Fashions Full time

**Who we are**:
Located in Concord, Ontario just north of Toronto, Elite Window Fashions is a leading Canadian manufacturer of custom window covering products. What began in 1967 as a small vertical blinds store in midtown Toronto has grown over the years, expanding nation-wide. Since then, Elite has introduced dozens of unique, diverse, fashionable, and high-quality window treatments into Canadians homes and businesses while maintaining the same care and dedication for its customers that has been Elite’s trademark since its beginning over 57 years ago.

**WE ARE HIRING**

**JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE - KEY ACCOUNTS**
- **This position requires you to**:_
- Build sustainable, trusting relationships with your assigned Key Accounts through open and interactive communication
- Manage incoming customer service inquiries from our Key Account partners to succinctly identify and assess customers’ needs
- Effectively resolve challenges as they arise - use good judgment that is consistent with company policy and guidelines to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Process customer inputs and orders by using company ERP and CRM systems, and customer CRM systems as applicable.
- Follow communication and reporting procedures, guidelines, and policies.
- Other related duties and projects, as assigned.
- **You have the following experience**:_
- 3 + years proven customer support experience
- Customer oriented, you have the ability to adapt/respond to different personality types
- Ability to multi-task, prioritize, and manage time effectively
- Solution-based thinker with well-developed problem-solving skills
- Possess excellent analytical and observational skills with the ability to work in a fast-paced environment with tight deadlines.
- Must have experience with MS Office Suite (Outlook, Word, Excel, PowerPoint)
- Good knowledge of motorized blind systems is an asset.
- Customer conflict management training would be an asset.
- **Who you are**:_
- Confident communicator: able to instill confidence and create trust, instinctively seek to craft the right message for each audience.
- You enjoy being a contributing member of a team and possess excellent interpersonal skills to develop positive and supportive relationships with both peers and management.
- Strong phone skills and active listening
- Strong attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- High performing and resourceful
- Serenity and poise in challenging situations
- Education: High School Diploma and/or College Diploma or other
- Self-directed, able to prioritize on activities that deliver results
- Continuous learner, seeking ways to improve and add value to the organization

**COMPENSATION**
- Annual Salary - Commensurate with experience
- 3 Weeks vacation and 6 sick days per year
- Company benefits

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

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