Customer Service/sales Assistant
2 weeks ago
**Our vision**
FDJ is a women’s denim and apparel company based in Montreal. We are not just a jeans company. We are an entirely new way to dress women. Female empowerment is our policy at FDJ.
**The role**
- **Key responsibilities**_
- Maintaining a positive, empathetic and professional attitude at all times
- Communicating with customers (Retailers & Web) by answering general requests, processing orders and return authorization requests in a timely and courteous manner
- Handle customer complaints and provide appropriate solutions
- Building, establishing, and maintaining customer relationships to grow sales
- Analyze customer needs for additional sales opportunities
- Prospect for new accounts, identify, implement and report on new business opportunities
- Manage and attend industry trade shows
- Schedule and coordinate events p/season
**Job details**
- Permanent role
- Full-time
- Occasional travel required
- Overtime required as necessary
**Key skills and experience required**
- Minimum 3 years’ experience in customer service within the apparel industry, boutique retailers.
- Must be fully bilingual in English and French
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
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