Customer Service/sales Assistant

2 weeks ago


Québec, Canada FDJ - French Dressing Jeans Full time

**Our vision**

FDJ is a women’s denim and apparel company based in Montreal. We are not just a jeans company. We are an entirely new way to dress women. Female empowerment is our policy at FDJ.

**The role**
- **Key responsibilities**_
- Maintaining a positive, empathetic and professional attitude at all times
- Communicating with customers (Retailers & Web) by answering general requests, processing orders and return authorization requests in a timely and courteous manner
- Handle customer complaints and provide appropriate solutions
- Building, establishing, and maintaining customer relationships to grow sales
- Analyze customer needs for additional sales opportunities
- Prospect for new accounts, identify, implement and report on new business opportunities
- Manage and attend industry trade shows
- Schedule and coordinate events p/season

**Job details**
- Permanent role
- Full-time
- Occasional travel required
- Overtime required as necessary

**Key skills and experience required**
- Minimum 3 years’ experience in customer service within the apparel industry, boutique retailers.
- Must be fully bilingual in English and French

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person


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