Guest Service Agent

1 week ago

Calgary, Canada Wingate by Wyndham Calgary Airport Full time

**JOB REQUIREMENTS**:

- Excellent customer service.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Strong communication skills
- Strong computer knowledge (experience with Opera is an asset)
- Able to work both independently and a team environment
- Knowledge of Calgary, the tourist attractions
- Able to effectively communicate both verbally and in writing
- Opera experience required
- Class 5 Driver License

**DUTIES**:

- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure valid identification is taken from guests at check-in
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer all guest calls, messages, requests, questions or concerns
- Record guest preferences in the PMS system
- Check guests out, including resolving any late or disputed charges
- Accurately process all guest transactions using established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior
- Must be available to work flexible shifts and weekends
- Drive shuttle

**Job Summary**:

- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Present statements of charges to departing guests and receive payment.
- Post all daily room and outstanding charges.
- Maintain a high standard of personal hygiene and appearance.

**Job Types**: Permanent, Full-time

**Salary**: $15.00-$16.00 per hour

Schedule:

- 8 hour shift

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