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Service Agent

2 weeks ago

Ottawa, Canada Medical Council Of Canada Full time

**Consider an opportunity to join our talented team**
- The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years_

**Want to contribute to the health and wellbeing of Canadians?**

***At the MCC, you’ll be part of a dynamic team that strives to achieve the highest level of medical care in the country through excellence in physician assessment.

You’ll be immersed in an exceptional work environment that fosters professional development and work-life balance.

**Service Agent**

**Full Time Permanent**

**Ottawa, Ontario, Canada**

**Hybrid role**

**What you’ll do**
- Classify all documents and prepare files for the Review process
- Perform quality assurance of data, files and correspondence
- Assist on special assignments as needed

**What you need to succeed**

**Experience**:

- 3-5 years’ experience providing support to external clients, preferably in a professional office environment

**Technical Skills**:

- Good working knowledge of Microsoft Office software including Outlook, Word, Excel, MS Teams, and the ability to learn and work with internal database systems
- Proficiency using the internet to retrieve information quickly

**Competencies**:

- Strong interpersonal and customer service skills
- Ability to multi-task and work well under pressure
- Ability to maintain confidentiality and to be tactful and discrete
- High degree of accuracy and attention to detail
- Ability to conduct research and to elicit pertinent information from clients
- Excellent judgment and decision-making skills
- Ability to work autonomously and within a team
- Superior organizational skills
- The ability to adapt to an evolving environment

**Education**:

- Post-secondary education or equivalent experience

**Language**:

- Fluent bilingualism; excellent oral and written skills in both English and French

**Visit our **Careers
- **page to learn more about the many reasons you can thrive at the MCC.**

**The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.**

**Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.**

**Please note that only those invited for an interview will be contacted.