Customer Care

2 weeks ago


Gatineau, Canada JMA INC Full time

**Job Summary**

**Responsibilities**
- Provide accurate information regarding products and services while ensuring customer satisfaction.
- Assist customers with order processing, including data entry and tracking shipments.
- Identify opportunities for upselling additional products or services based on customer needs.
- Analyze customer feedback and issues to recommend improvements in service delivery.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members to enhance the overall customer experience.

**Skills**
- Bilingual proficiency in English and French is desirable.
- Strong sales skills with a proven ability to upsell products and services.
- Excellent phone etiquette and communication skills, both verbal and written.
- Proficient in data entry with a keen attention to detail.
- Strong problem-solving skills with the ability to analyze customer needs effectively.
- Previous experience in customer service or related fields is preferred but not mandatory.

Join us as we strive to provide outstanding support to our customers while fostering a positive work environment

**Job Types**: Full-time, Permanent

Pay: $35,000.00-$45,000.00 per year

Additional pay:

- Bonus pay
- Retention bonus

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Gatineau, QC J8Z 1V2: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- English (preferred)

**Location**:

- Gatineau, QC J8Z 1V2 (preferred)

Work Location: In person

Application deadline: 2025-03-10
Expected start date: 2025-02-24



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