Credit and Collections Analyst

2 weeks ago

Mississauga, Canada Total Power Limited Full time

**Summary**

The Credit & Collections Analyst is responsible for the collection of customer invoices and reconciliation of customer concerns. This position involves a high level of attention to detail to ensure accuracy.

**What You’ll Do - The Role (Responsibilities)**
- Set up of customer accounts in the computer system with tax status and credit levels.
- Process credit card payments
- Receiving payments and posting to customer’s account in accounting software
- Monitor all account credit limits and aging of receivables, communicate to the necessary parties when an account is over its limit.
- Perform collection procedures on all invoices over 30 days old. Identify problem accounts - make prompt decisions for collection. i.e. Collections, Construction Liens, Legal.
- Monitor volume of credit checks used online with credit reporting agency to maximize value, minimize costs.
- Identify and facilitate the resolution of all customer disputes on a timely basis, working with internal department/branch stakeholders when necessary.
- Support monthly customer account disputes meeting.
- Other duties and tasks as assigned

**What You Need (Requirement)**
- 3-5 years’ credit collections experience with strong negotiating and communication skills preferred.
- Certified Credit Professional (CCP) or working toward preferred.
- Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
- Written and verbal fluency in English
- Strong problem-solving skills with good organizational, time management and prioritizing skills.
- In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.
- Ability to attend and conduct presentations.

**Working Conditions**
- Travel may be required.
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 10lbs may be required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Collections: 2 years (preferred)

Work Location: Hybrid remote in Mississauga, ON

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