Appointment Coordinator

7 days ago

Burlington, Canada Burlington Hyundai Full time

**Position Summary**
- The Appointment Coordinator plays a crucial role in ensuring that the service department runs smoothly and that Burlington Hyundai guests have a positive experience. Reporting to the Service Manager, this_ position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies_._

**Key Relationships**
- Service Manager
- Service Advisors
- Burlington Hyundai Guests

**Duties and Responsibilities**
- Warmly greet all Burlington Hyundai Guests within 20 seconds of them entering the drive-thru (a hello or if you are with a customer or on the phone a quick acknowledgment with eye contact and warm smile)
- Review and confirm all ONLINE booked appointments first thing in the morning - calling the guest to review their needs
- Making all appropriate and detailed notes in CRM system for service advisors
- Make and receive phone calls to schedule and confirm customer service appointments as per vehicle maintenance schedules to maximize shop usage
- Always confirm customer information before hanging up with them (name, address, vehicle, mileage)
- Handle incoming service telephone calls in a prompt, courteous and professional manner
- Contact guests who have received service reminder letters and have not responded.
- Update dealership records as needed
- Contact guests on project basis as required regarding recalls and service campaigns
- Record and report any guest concerns/complaints/suggestions to the service manager
- General filing as required
- Assist with mail outs as required
- Maintain work station in a clean and orderly manner
- Communicate and support other areas of the dealership
- Maintain proper dress and deportment
- Complete assigned tasks on time
- Attend meetings as required
- Take ownership of and successfully resolve problems as required
- Assist with unforeseen & emergent issues as required to the best of your ability

**Metrics and Core Responsibilities**
- Data entry
- Managing guest inquiries
- Follow-up communication
- Customer Satisfaction ensuring guests have a positive experience
- Appointment scheduling efficiency
- Record keeping accuracy ensuring the dealership has an up-to-date database of guest information

**Qualifications**
- Team player
- Coachable and willingness to learn
- Strong communication and computer skills
- Process driven
- Able to multitask proficiently
- Dependable and exceptional time management skills
- Punctual
- Enthusiastic and independently driven
- Winning attitude

**Additional Requirements**
- Dealer pilot and internal training up to date
- Follow Burlington Hyundai’s CORE Values and Vision

**Hours of Work**
- Burlington Hyundai’s general hours of business are between Monday to Saturday, and it is expected that you will work a minimum of 40 hours per week during general business hours.

  • Appointment Coordinator

    1 week ago

    Burlington, Canada Watershed HR Solutions Full time

    Our client is a family owned and operated Dealership s**ervicing the Burlington and surrounding communities.** They offer factory training and dealer onboarding. They offer great group benefits and vacation time. They are a people-centric and fully committed team who appreciates their employees and guests. Our client is looking for someone who is a go...

  • Appointment Coordinator

    1 week ago

    Burlington, Canada Burlington Hyundai Full time

    **Purpose/ Summary of Position**: Reporting to the Service Manager, as the Appointment coordinator you will ensure that customers are assessed and there appointments booked for their requirements. Customers are promptly greeted, incoming telephone calls are courteously dealt with, and documentation tasks are performed as required for Burlington...

  • Appointment Coordinator

    7 days ago

    Burlington, Canada Leggat Kia Full time

    **Leggat Kia** is looking for an **Appointment Coordinator**! **About Us** Leggat Auto Group represents 12 dealerships across Southern Ontario. We are proud to be celebrating our 100th year of serving our communities. We are a family-owned auto group with almost 600 employees that is committed to helping everyone find the perfect vehicle to match their...

  • Appointment Coordinator

    1 week ago

    Burlington, Canada Leggat Discovery Ford Full time

    **Leggat Discovery Ford** is looking for an **Appointment Coordinator**! **About Us** Leggat Auto Group represents 12 dealerships across Southern Ontario. We are proud to be celebrating our 100th year of serving our communities. We are a family-owned auto group with almost 600 employees that is committed to helping everyone find the perfect vehicle to...

  • Appointment Coordinator

    1 day ago

    Burlington, Canada Leggat Discovery Ford Full time

    **Discovery Ford **is looking for an **Appointment Coordinator**! **About Us** Leggat Auto Group represents 12 dealerships across Southern Ontario. We are proud to be celebrating our 100th year of serving our communities. We are a family-owned auto group with almost 600 employees that is committed to helping everyone find the perfect vehicle to match their...

  • Automotive Service Appointment Coordinator

    7 days ago

    Burlington, Canada Unique Chrysler Dodge Ram Jeep Full time

    **Service Appointment Coordinator - Unique Chrysler** **Salary**: $16.55 - $19.00 Location: 915 Walkers Line, Burlington ON Reports To: Service Manager Hours: 8:00 - 5:00 Monday to Friday **We are seeking a Full Time, Service Appointment Coordinator to join our Team!** The Service Appointment Coordinators role is to ensure the highest level of customer...

  • Inside Sales

    5 days ago

    Burlington, Canada Acorn Stairlifts (Canada) Inc. Full time

    _** This position will be Monday - Friday 8:30am to 5:00pm**_ **Appointment Setter / Inside Sales** **WHATS IN IT FOR YOU, YOU ASK?** - Part of a **FAMILY**. - **FUN-LOVING, POSITIVE**and **ENCOURAGING** atmosphere. - **CELEBRATE**in Company Events (Pizza lunch, Cake, Birthdays, Anniversaries, spirit wear, contests etc.) - Canada’s **#1** **LEADER** in...

  • Scheduling Coordinator

    7 days ago

    Burlington, Canada Classic Fire + Life Safety Inc. Full time

    The Scheduling Coordinator is motivated, and knowledgeable in the field of Mobile Inspection Services Scheduling and Coordination, with a strong technical and time-management focus to support the company’s field service operations. This job description is to be used as a guideline only and may not incorporate all functions of the job. **DETAILED...

  • Dental Office Coordinator

    3 days ago

    Burlington, Canada Maple Dental Office Full time

    Our family and cosmetic dental practice serving Burlington is seeking a detail oriented and experienced Dental Office Coordinator / Receptionist to join our team full-time. The **Dental Office Coordinator / Receptionist **will play a key role in executing the day-to-day administration, leadership and coordination of the dental office. The person we are...

  • Patient Coordinator

    1 week ago

    Burlington, Canada Laser Spa Group Full time

    Job description Our Patient Coordinators are an important part of our team who provide outstanding administrative support to patients and co-workers. They ensure the efficient, professional and organized operation of the clinic office. Primary Responsibilities include: - Greeting patients, staff and visitors to the clinic in a professional and courteous...