Resort Manager, Camping Royal Papineau

**RESORT MANAGER -**
**Royal Papineau RV and Cottage Resort,**

Help us make memories

Our Resort Managers aid in operations, staffing, budgeting and planning at one of our picturesque RV and Campground properties. They are ambassadors of the Parkbridge brand, and the heart of our communities.

This is a year-round position. The major areas of responsibilities include: creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties.

Nestled among a chain of mountains and surrounded by three lakes, including Lac d'Argile, Royal Papineau is an outdoor oasis and an outstanding camping destination.

**ABOUT PARKBRIDGE**:
Given the rising costs of real estate, home ownership is quickly becoming out-of-reach for many Canadians. Parkbridge is one of the few companies that offers a solution. We are Canada’s leading owner, operator and developer of residential and recreational land lease communities. Our business model offers our customers the advantages of home or cottage ownership without the expense of purchasing the land. This fills a gap in the real estate market between rental and freehold.

Being fully-owned by BCImc, one of Canada’s leading asset managers, and working closely with QuadReal, we are stable and well-capitalized. Our current portfolio consists of almost 100 communities throughout Canada. We have a mandate for sizable growth within the coming years.

We boast a culture of collaboration and community, and we put our people first.

**What you bring to the table**:
You have solid management experience in the hospitality or hotel industry.

You have excellent interpersonal skills, and can communicate with people at all levels. You are proficient in Word, Excel, and Outlook. You understand the financials of a business, and have success in creating and managing budgets.

You thrive on change, and problem-solving, and love to be challenged.

**What you will be doing**:

- Customer Relations _
- Train staff on how to effectively deliver exceptional customer service
- Build solid brand recognition for the property based on delivery of service
- Ensure safe and enjoyable environment for guests and employees
- Weekly “walk the property” tours
- Ensure customer complaints are dealt with quickly and in person
- Work with functional areas including (HR, H&S, Finance, IT, etc.).
- Personnel Management _
- Hire, train and develop/mentor property staff
- Build an effective team around the resort staff (R&M, Admin, etc.)
- Hire, train and supervise staff as required
- Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
- Schedule and monitor shift-coverage based on business needs
- Resort Operations & Administration_
- Promote a business environment that is customer friendly
- Be a positive role model for staff
- Lead by example in a team-based work environment
- “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
- Hire staff who will enhance the customer’s experience and the positive image of the resort
- Support management and fully implement its policies and procedures
- Regularly attend regional meetings
- Promote and maintain a positive working relationship with all resort business partners
- Handling all outgoing and incoming mail, courier packages and registered mail as required
- Coding of invoices, expense claims, petty cash
- Preparing, administering and monitoring excel spreadsheets for utilities tracking
- Financial_
- Preparation of annual resort budget
- Coding of invoices, expense claims, petty cash
- Ensure all financial transactions are properly recorded and tracked
- Ensure employee timekeeping and payroll activities are properly executed
- Produce all invoices for clients
- Ensure information/reports provided to management are timely, accurate and on-target
- Procure goods and services according to protocols established by management
- Health and Safety_
- Ensure all resort activities are conducted in a safe and environmentally responsible manner
- Ensure that all resort facilities are maintained in safe condition
- Immediately notify management when resort operations are unsafe and/or beyond normal repair
- Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment

**NOTE: Due to the nature of this role, it is a job requirement to work weekends /holidays during our “green season”. During the winter months, weekend work is generally not a requirement.**

**APPLICATION INFORMATION**:
Please note that applicants must be able to successfully pass a pre-employment criminal and credit background check.

**#HP