Service Coordinator

5 days ago

Newmarket, Canada Zanchin Automotive Group Full time

**Service Coordinator **career and employment opportunity awaits you.**
- The Power to Move You_

**Mercedes-Benz Newmarket**, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic **SERVICE COORDINATOR **to join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity, and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles and drives performance through winning attitudes.

**What’s in it for you**
- Competitive and generous compensation package
- Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more
- Company-provided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the group
- Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

**About the opportunity**

As an integral part of the “we can do that” operation, this position is responsible to serve as the liaison for the customer. Specifically:

- schedule customer vehicle service, maintenance, and repair, ensuring proper service shop flow
- dispatch vehicle maintenance work to Technicians
- process warrantable repairs according to manufacturer guidelines
- as required to support the Service Advisors, sell recommended and required vehicle maintenance to customers, while providing thorough and expert details and explanations; overcome objections
- explain the nature of vehicle work and associated costs (materials, supplies, and labor); answer customers’ questions

**About you**
- 1 to 2 years of proven experience in customer service
- Secondary School diploma, or equivalent experience
- proficiency in working with ERP systems (ie. CDK/Reynolds)
- ability to operate manual and automatic transmission vehicles
- Driver's License and clean Drivers Abstract
- ability to adapt to a changing environment and meet deadlines
- ability to communicate professionally (verbally and written)
- strong attention to detail, organized and strategic
- ability to maintain professionalism
- ability to work independently and with mínimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high-energy, fast-paced environment
- a proven commitment to quality of work

**Why choose Zanchin Automotive Group?**

Your career ambitions will be achieved - we offer career development and advancement.

You will be part of a winning team - we are a leader in the industry driven by 50 years of people-centric business modeling.

Your voice will be heard, and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay plan - we offer many employment perquisites.

You’ll be part of a culture at the forefront of transparency, communication, and engagement - we are a Team and work together to achieve and thrive.

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