Bilingual Insurance Administrator

**Our Organization**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

DLL Canada invites you to share in our success by joining our team.

**Day to day** This role is required to be in office 2-3 days per week. Our office location is in Burlington, Ontario.**

The Bilingual Insurance Administrator is a hybrid (remote and in-office) role that is primarily responsible for administrative functions within the department, including but not limited to the administration of incoming insurance coverage, the support of the CSR phone reps and collectors by assisting with paperwork/forms as required as they relate to insurance, and the processing of inbound written requests from internal/external customers with respect to insurance. They will ensure all policies and procedures are adhered to and ensure that a high level of customer service is provided to all customers. They will also participate in team/cross-functional initiatives and other duties as required.
- Respond to insurance inquiries and resolve insurance issues.
- Verify proof of insurance, update customer data base, and manage internal and external claims.
- Monitor the portfolio ensuring that our insurance requirements are being met, contacting customers for proper documentation when necessary.
- Placing customers on our forced placed insurance program when necessary.
- Ensure that the team goals are met including turnaround time.
- Ensure liability insurance is obtained from end users on identified risk portfolios.
- Communicate with agents, customers and dealers/vendor as required to resolve insurance coverage issues.
- Record and review all insurance cancellation requests and pursue contract to ensure our interests are secured by renewed insurance policy or placement of account on our insurance program
- Issue insurance credits as necessary
- Ensure turnaround time is met, advise Manager if it is in jeopardy.
- Participate in department and cross-functional initiatives
- Other duties (general office) as required

**“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”**

**Essentials**
- 1-3 years of insurance and/or leasing experience
- French/English bilingual is required
- Customer service experience an asset
- Strong interpersonal as well as written and verbal communication skills
- Must be self-directed, decisive and goal oriented. Comfortable working independently
- Empowered work environment with established goals/expected results and limited step-by-step direction
- Strong relationship building skills / team player
- Strong organizational and planning skills
- Experience in leasing/finance a strong asset
- Ability to work in a very fast-paced environment
- Ability to work from home remotely/independently and in a virtual team environment (in office requirement of 2-3 days/week aside)

**Settling in**
At DLL, we consider our people our biggest asset. That’s why you’ll be treated as a member, not just an employee. Together we create an informal, but professional atmosphere that is hard to find elsewhere. We also encourage members to seek out the best skills across all our offices, because the more networked we are as an organization, the more effective we can be at seeing more than a customer and working harder as a partner.

DLL is a global vendor finance company with more than EUR 30 billion in assets. Founded in 1969 and headquartered in Eindhoven, the Netherlands, DLL provides asset-based financial solutions in the Agriculture, Food, Healthcare, Clean Technology, Construction, Transportation, Industrial, Office Equipment and Technology industries. DLL partners with equipment manufacturers, dealers, and distributors in more than 30 countries to support their distribution channels and help grow their businesses. DLL combines customer focus with deep industry knowledge to deliver sustainable solutions for the complete asset life cycle, including commercial finance, retail finance