Service Manager

5 days ago


Brantford, Canada Active Scale Manufacturing Inc. Full time

Job Overview:
We are seeking a highly motivated and experienced Service Manager to join our team at Active Scale Manufacturing Inc. As a Service Manager, you will be responsible for overseeing the service department operations and ensuring exceptional customer service. This is a full-time position with competitive pay and benefits.

**Duties**:

- Manage and supervise the service department staff
- Customer relations, and resolutions of complaints
- Review and maintenance of existing service contracts, negotiate renewal rates.
- Supervision of local vehicle fleet, including vehicle maintenance
- Coordination of scale installations - staff, loads, foundations, etc.
- Implementation, maintenance and improvement of the Measurement Canada QMS and the ISO 17025 QM
- Ensures that new service activities are processed efficiency, on time, and with client satisfaction
- Review and approve Bi Weekly time sheets
- Supervise training of all new technicians
- Assist Marketing direction and implement short and long-range marketing strategies with specific and measurable goals.
- Work with Sales if required to assist in the sale of scale and to determine adequate costing of installations.
- Take all after hours/weekend calls and notify designated manager

**Requirements**:

- Strong customer service skills with the ability to handle customer complaints effectively
- Technical knowledge of scale repair
- Management of office staff and technicians
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Minimum 10 years scale service experience

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$100,000.00 per year

**Benefits**:

- Company car
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Supplemental pay types:

- Commission pay

**Experience**:

- Scale Service: 10 years (required)

Work Location: In person


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