IT Relationship Manager

IT RELATIONSHIP MANAGER (INTERNAL ONLY)

**INFORMATION TECHNOLOGY SERVICES**

**Competition No.** 24.11.356

**CATEGORY**

**SALARY**

**CLOSING DATE**
- Full-Time Continuing (35 hours per week)
MSA Band G (Steps 1-8): $38.137 - $55.475 per hour. $69,410 - $100,964 per annum (Based on 35 hours per week).
November 29, 2024**About Us**:

- MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 19,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.**Opportunity**:
MacEwan University is seeking an IT Relationship Manager for a full-time continuing opportunity with the Information Technology Services department.

The IT Relationship Manager is a liaison between the IT Department & various administrative groups & Faculties within the University. This position will be pivotal in aligning technology solutions with university goals, fostering collaboration, & ensuring the delivery of effective IT services that enhance overall performance. This position will also assist University departments in the preparation of new project requests, help convey the needs in language most understandable to technology professionals while maintaining an institutional perspective.

Key responsibilities include:

- Building and strengthening a partnership between university departments and faculties to achieve MacEwan’s strategic vision;
- Establishing “customer intimacy” by understanding a department or faculty’s outcomes, goals, and operational challenges and understanding how ITS can contribute to their success;
- Serving as a two-way communication liaison between the assigned University departments or faculties and ITS;
- Working collaboratively with end users and IT staff to develop business cases, including prioritization and cost/resource analysis;
- Helping the unit assess ITS’s performance relative to Service Level Agreements (SLA) and communicate any needs for change;
- Participating in the IT annual budgeting and planning process for the assigned departments and faculties and communicates IT spending;
- Working with IT project management team to maintain the IT Multi-year Technology Plan based upon IT framework, ongoing projects and work efforts, and future state planning;
- Proactively identifying opportunities for process improvements and efficiency gains through technology solutions and collaborating with business leaders to understand their needs and translate them into IT requirements;
- Ensuring streamlined and transparent demand intake processes that ensure alignment of IT services and projects to strategic goals, stakeholder needs, and resource capacity;
- Liaising and partnering with external stakeholders (service providers, vendors, contractors) to ensure up-to-date knowledge of products, progress of projects, and to ensure business relationships are fostered and maintained;
- Ensuring consistent and effective communication of plans and projects to stakeholders;
- Serving as a “single point of contact” for the department or faculty if that unit needs updates or direction on submitting work requests; and
- Contributing to a culture of multiyear planning and continuous improvement.

**This opportunity is for internal MacEwan University applicants only.**

**SKILLS**:
You will have:

- Communication: Strong verbal and written communication skills are essential for effectively conveying ideas, negotiating contracts, and building relationships with clients and internal stakeholders;
- Interpersonal: Relationship Managers need to be able to establish and maintain positive relationships, understand their needs, and effectively collaborate with internal teams to meet those needs;
- Business Acumen: A solid understanding of business principles, industry trends and academic needs is crucia