Product Support Specialist

1 week ago

Toronto, Canada Levitate Full time

Product Support Specialist

Levitate’s employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and that’s why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles.

Across every team and department at Levitate, you’ll find friendship, enthusiasm, intelligence, and drive. In our pursuit to make the world a more creative and entrepreneurial place, we keep our company’s five core values at the center of everything we do:

- Creating magic
- Showing customer empathy
- Making data-driven decisions
- Focusing on solutions, not problems
- Making small improvements every day

You will collaborate closely with other support team members and internal stakeholders to ensure customer satisfaction while building proficiency in handling technical and process-related questions.

**Responsibilities**
- Guide customers through basic troubleshooting and product-related tasks
- Accurately log all interactions in the customer relationship management (CRM) system
- Learn and reference our internal knowledge base and contribute to its upkeep
- Escalate complex issues to higher-level support or engineering teams when appropriate
- Participate in ongoing training sessions to develop product expertise and customer service skills

**Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including**:

- Paid time off and paid provincial holidays to facilitate strong work-life balance
- Paid parental leave that provides employees with support and flexibility as they grow their families
- Extensive benefit options including healthy lifestyle reimbursement, private pension matching, healthcare benefits, etc. Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

**Qualifications**
- 0-2 years of experience in a customer-facing or support-related role (internships and service experience welcome)
- Strong written and verbal communication skills with a focus on clarity and empathy
- Basic troubleshooting and problem-solving abilities
- Familiarity with CRM systems—experience in insurance, financial services, or legal sectors is a plus
- Comfortable working in a fast-paced, collaborative environment
- Willingness to learn and take feedback constructively
- Exposure to databases (e.g., SQL or MongoDB) is a plus, but not required

Pay: From $50,000.00 per year

Additional pay:

- Commission pay

Schedule:

- Monday to Friday

Application question(s):

- Are you comfortable commuting to this job's location?
- Are you willing to undergo a background check and employment verification, in accordance with local law/regulations?
- Are you comfortable with a high volume cold-calling setting?
- What is your desired start date?
- Are you legally entitled to work in Canada?

Work Location: In person

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