Product Support Specialist

2 weeks ago

Toronto, Canada Corpay Full time

What We Need
Corpay is currently looking to hire a Product Support Specialist within our Corpay division. This position falls under our Corpay Cross Borderline of business and is located in, Toronto, ON. In this role, you will be at the forefront of LINK Support and will provide a solutions-oriented service while building strong client relationships.
You will report directly to the Manager of Link Support and regularly collaborate with team(s) and department(s).
How We Work
As a Product Support Specialist, you will be expected to work in a Hybrid environment. Corpay will set you up for success by providing:

- Assigned workspace in the Toronto, ON office
- Company-issued equipment [+ remote access]
- Formal, hands-on training

Role Responsibilities
**The responsibilities of the role will include**:

- Resolving product or service problems by analyzing a customer's support request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommending potential products or services to management by collecting customer information and analyzing customer needs.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Building sustainable relationships of trust through open and interactive communication.
- Providing accurate, valid, and complete information by using the right supporting methods/tools.
- Utilizing SQL to run scripts for client configuration.
- Following communication procedures, guidelines, and policies.
- Suggesting solutions and workarounds to help solve customer problems.

Qualifications & Skills
- High School Diploma or GED
- 1+ years of customer service experience
- Financial/banking/payments industry experience
- Bilingual (French, English)
- IT proficiency with the ability to quickly learn new systems
- Evidence of strong analytical and problem-solving skills
- SQL, Excel, Data Management experience is a plus

Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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