Fulfillment Manager

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning

**We play by the following rules**:
We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

**Job Description**:
KEY ACCOUNTABILITIES

Talent

Supports and empowers team to make decisions, creating a highly engaged and high performing team.
Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
Develops internal talent - build a bench for future Distribution Centre needs.
Unlocks full potential of employees by providing consistent, and on-going, feedback
Owns self-development and provides continuous feedback to Senior Leader(s)
Understand and follow Indigo's core HR process - staffing, performance management, rewards and development
**Establish effective working relationship with direct reports**: Solicit their views on the work environment, potential changes affecting their work, continuous improvement, opportunities and provide them with opportunities to further develop their skills and knowledge
Promote and optimizes teamwork - clearly articulates the linkages between roles and sets the context in which they work with one another
Identifies individual development needs and works with Team Supervisor to develop a plan to address them
Participate in the recruitment process
Effectively conduct and deliver coaching and corrective action, as needed
Establish high performance peer relationships
Maintain positive relationships with Indigo employees and business partners

Cultural Ambassador

Role models Indigo's High-Performance Characteristics
Promotes a culture of engagement, fulfilling our goal to enrich the lives of our employees
Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Inspires a customer-centric culture bringing to life Indigo's mission of creating joy and enriching lives, and Indigo Distribution Centre's mission of shipping joy and knowledge
Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
Responds to employee feedback in a timely manner ensuring that the employee remains a top priority

GOALS AND OBJECTIVES

Gains alignment with Director on specific goals and objectives for fiscal year
Ensures teams drive best-in-class employee engagement scores
Consistently meets and exceeds KPI goals
Effectively manages operational costs
Holds team accountable for operational excellence
Ensures leadership and staff schedules are fully optimized to drive productivity, delivery, safety, cost, and engagement
Oversee all daily operational activities of the team
Accountable to meet/exceed quality, delivery, cost, productivity targets
Motivate the team to achieve/exceed goals
Responsible for maintaining a safe, clean and hazard free work environment
Responsible for follow up based on 5S Audits/Gemba walks and Kaizen events
Support Team Lead to ensure payroll is completed in a timely and accurate manner
Handling employee relation issues, directing them appropriately and ensuring follow-up and resolution in a timely manner
Liaise with Director to ensure continuity of workflow, staff, and productivity
Participate in DC Management team strategy development of continuous improvement efforts
Understand and enforce all Indigo policies and procedures required for the DC employees and support necessary training
Share best practices with the team, other departments, and shifts

**Qualifications**:
College degree preferred or equivalent job experience
Minimum of 5 years' experience in a leadership role, leading Leaders
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Experience working in a fast paced, team-based environment
Experience or knowledge of RF technology, an asset
Experience or knowledge of material handling equipment theory, an asset
Knowledge of ge