Project Manager Assistant

4 days ago

Calgary, Canada PuroClean Calgary Full time

**The Project Management Assistant is responsible for the administrative management of all claim loss activities for the Project Manager.**
- **CORE FUNCTIONS**:_
- Understanding, demonstrating, and promoting the operational systems used by the company.
- Delivering empathetic interaction and professional service resulting in an excellent customer experience in disaster response activities.
- Demonstrated ability to resolve conflict and frustration in a constructive manner.
- Maintaining a professional appearance, attitude, and code of conduct at all times.
- Working effectively toward successful outcomes with all parties involved in restoration activities.
- Always achieves customer satisfaction beyond a customer’s expectation of service.
- **RESPONSIBILTIES**:_
- **GENERAL OFFICE**:_
- Assist the CSR in keeping main office areas clean and presentable at all times.
- Receives visitors of the office and promotes hospitable atmosphere.
- Maintain all necessary production/claims forms.
- Assist with reception coverage as needed.
- Support administrative needs of Project Managers.
- Purchasing inventory under the supervision of the Office Manager.
- Creating Work Orders for general office/warehouse tasks and tracking non-billable time.
- **CLAIMS LOSS ADMINISTRATION**:_
- Complete initial phone call for all new claims - private and insurance claims.
- Daily review of jobs in production to ensure KPIs/POMs are being met.
- Update all jobs lacking interaction utilizing various software data management systems.
- Create tasks for PMs to complete ie. Estimate due, target dates, etc.
- Complete reports as per the direction of the project managers.
- Schedule inspections and follow up appointments with customers.
- Provide general assistance to clients when PMs are away or out of the office.
- Receive dispatch calls from technicians and complete daily questionaries of work completed. Create secondary work orders if tasks are not completed as needed.
- **ACCOUNTING**:_
- Weekly review of TSheets and work orders ie. Reviewing times, correct jobs, class etc.
- Subtrade invoice review.
- Ensure costs are being allocated to specific jobs.
- Assisting with job costing on all files under the direction of the PM/OM.
- Ensure that all invoicing forecasted for the month is being completed.
- Complete Closed Job Reports on all invoiced files to be reviewed by the GM/OM.
- Assist with data entry as needed.
- Collaborate with the CSR to complete weekly AR/Collections under the supervision of the OM.
- **HEALTH AND SAFETY**:_
- Ensure safety paperwork and toolbox meetings are completed each day.
- Always maintain and uphold PuroClean’s Health and Safety Program.

Pay: $50,000.00-$75,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday
- On call
- Overtime

**Experience**:

- Administrative: 3 years (preferred)

Work Location: In person

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