Project Manager Assistant

**Position Overview**

**Job Duties**
- Effectively communicate with property owners/managers/tenants, subcontractors and insurance adjusters
- Assists Project Manager with the successful full cycle of assigned projects; from initiation to completion, including receipt of payment if necessary
- Ensures all project documentation is accurate and uploaded into internal and external claims systems
- Assists project with customer communication and interactions
- Ensure work authorization, completion certificates and all other required documents are obtained from client
- Ensure work order tasks and purchase orders are completed and uploaded in a timely manner
- Invoicing is completed accurately in line with client protocols
- Support outstanding receivables
- Acts as a liaison between the customer and Project Manager to ensure project success
- Address questions/concerns throughout the project
- Perform tasks required by the Project Manager in support of project needs
- Be aware of all aspects of the scopes of work so proper assistance to the Project Manager can be provided
- Responsible to track project changes and produces updated schedules
- Review project information and compile schedules in a timely manner
- Tracks the progress of all new and ongoing projects and maintains up-to-date notes
- Coordinate mitigation/restoration work with in-house staff and sub-trades
- File all project documents appropriately (hard and soft copies)
- Organize, compile and submit support documentation on completion of project
- Submit any required information to the client as directed by the Project Manager
- Report to the Project Manager for all issues
- Be capable of short term coverage for the project in the event of Project Manager vacations or absences
- Assist with reception relief as needed
- Provide excellent customer service
- Work under time constraints to meet specific timelines
- Ensure attention to detail and keen sense of safeguarding other people’s property and information
- Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
- Comply with all **BELFOR** policies and procedures, as well as legislative requirements
- Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
- Attend all **BELFOR** sponsored training courses

**Qualifications**
- Post-secondary administration courses / certification
- 1+ year prior restoration experience, insurance and/or construction coordination
- Knowledge of Xactimate and/or XactAnalysis, preferred
- Manage sensitive information appropriately and maintain confidentiality
- Strong aptitude to work within deadlines
- Integrity, honesty and responsibility with a desire to contribute to a team
- Highly organized with attention to details
- Comprehensive understanding of customer service, principles and practices
- Eligible to operate a motor vehicle per **BELFOR**’s vehicle policy
- Ability to work within a team or independently as needed
- Strong written and verbal communication skills
- Proven ability to multi-task in a fast paced environment
- Intermediate computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word
- and Google Suite
- Willing to work evenings, on call and weekends when requested
- Periodic travel may be required
- Criminal Record Check

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**Physical Demands**
- Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
- Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
- Access and mobility in tight spaces
- Sustained periods of standing, sitting, walking, bending, and kneeling