Professional Services Consultant

**Making a job change is a big decision. Why consider Aptos?**

You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 13 countries. You will be part of an inclusive culture that is grounded in our Company's purpose: to make a difference for **every colleague, every client, every day.**

With years of deep retail DNA, Aptos has been a market-leading platform that drives the world's largest retailers' product, promotion, commerce and merchandising decisions across online and brick-and-mortar operations. The opportunity at Aptos has never been greater, as we transition our solutions to cloud-native, microservices architecture. More than 135,000 retail locations impact nearly $2 trillion in annual revenue across fashion, grocery, drug, convenience, general merchandise, discount and sporting goods stores optimized with Aptos' solutions. We hope you'll be a part of taking innovative solutions to market with the leader in Unified Commerce.

**Position Overview**

As the techno-functional Professional Services point of sale expert, you will work closely with merchants of all sizes and complexity as well as internal cross-functional colleagues and stakeholders to ensure successful delivery of the solution. You will advise merchants on best practices, gather, and document requirements and configure, test, and deliver a solution that adds maximum value for the merchant.

**Role & Responsibilities**:

- Manage client expectations and drive a stellar client experience.
- Partner with business stakeholders to confirm understanding of business drivers and strategy.
- Leverage industry and organizational standards, patterns, and best practices to deliver maximum value.
- Establish and foster strong relationships with a broad audience of customers, service providers, vendors, partners, peers, and leadership.
- Collaborate with cross-functional peers to establish and maintain organizational best practices, processes, and methodologies.
- Configure, document, test & deliver a cloud-based point of sale solution within defined time & budget constraints.
- Work with project managers to define tasks, estimated efforts and requirements to deliver required solutions.
- Be respected as an authoritative source on a narrowly defined functional domain, but remains generally knowledgeable regarding broad industry segments.
- Deliver comprehensive end-user training & support to business and technical users of all levels.
- Participate in the sales process to provide ballpark estimates and granular level of effort estimates for anticipated scope.
- Provide mentorship to junior team members locally as well as globally.
- Perform other duties as assigned.

**Qualifications**:

- Minimum of 5 years of experience in POS implementations or a comparable role
- Experience working in retail is highly preferred.
- Ability to present a strong credible image to our customers.
- Strong communication, documentation, and presentation skills
- Strong multitasking and time management skills
- Flexibility and adaptability
- Experience working with system integrations.
- Knowledge of retail data & data relationships
- Experience working with relational & non-relational database technologies.
- Very strong troubleshooting skills and technical aptitude
- General understanding of networking technologies (VPN, firewall etc)
- Innovation and ingenuity
- Enjoy collaboration in a team environment.
- Analyze Gap requirements throughout Project Implementation
- Ability to communicate fluently in English (written and spoken)
- Ability to work remotely efficiently and delivering results on time
- Travel will be required

**Preferred Skills**
- Experience working directly or indirectly with other Retail functional domains (merchandising, sales audit, eComm etc)
- AWS Expertise
- Experience with POSTMAN, REST API, and other test tools
- Understanding of modern security technologies, compliance standards & processes
- Experience working on Agile projects
- Bachelor's Degree in a related technical field

Aperçu du poste

En tant qu'expert techno-fonctionnel du point de vente des services professionnels, vous travaillerez en étroite collaboration avec des commerçants de toutes tailles et de toutes complexités ainsi qu'avec des collègues interfonctionnels internes et des parties prenantes pour assurer le succès de la livraison de la solution. Vous conseillerez les commerçants sur les meilleures pratiques, rassemblerez et documenterez les exigences et configurerez, testerez et fournirez une solution qui ajoute une valeur maximale pour le commerçant.

Rôle & Responsabilités:

- Gérez