Director, Integrations Services

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 10,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Coupa, Toast and PagerDuty.

The Director of Integration Services & Strategy is responsible for leading the successful delivery of integration services to clients within the professional services organization. This role oversees a cross-functional team of integration consultants and developers, owns the integration delivery roadmap, and ensures scalable, high-quality implementations that meet client needs and business objectives. The director will drive operational excellence, support pre-sales efforts, and foster innovation across the integration practice.

**What you’ll do**:

- Lead and manage the end-to-end delivery of client-facing integration projects, ensuring quality, timeliness, and alignment with client expectations.
- Oversee and develop a high-performing team of integration consultants and developers, providing coaching, performance management, and career development support.
- Own and evolve the integration services roadmap, driving the development of standardized methodologies, frameworks, and delivery accelerators.
- Collaborate with internal stakeholders across product, engineering, sales, and client success to ensure alignment between integration capabilities and overall business strategy.
- Serve as a senior escalation point for client delivery issues and ensure effective resolution of complex or high-risk integration challenges.
- Partner with Sales and Solutions Engineering to support pre-sales activities, including solution design, estimates, and statements of work.
- Monitor delivery performance through key metrics such as utilization, project health, client satisfaction, and profitability, and implement continuous improvement initiatives.
- Ensure integration services meet technical, contractual, and security standards while supporting client compliance requirements.
- Promote a culture of innovation, accountability, and collaboration within the integration delivery team.

**About you**:

- Bachelor’s degree in Engineering, Computer Science, or a related field.
- 10+ years of experience in professional services or consulting, including 5+ years in a leadership role focused on integration delivery.
- Experience integrating ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics is strongly preferred.
- Hands-on experience with enterprise integration platforms (e.g., MuleSoft, Boomi, Workato, Celigo) and common SaaS ecosystems (e.g., Salesforce, NetSuite, Workday).
- Proven success managing technical delivery teams and client-facing engagements in a fast-paced, service-driven environment.
- Strong leadership and people management capabilities, with a demonstrated ability to grow and scale high-performing teams.
- Excellent communication and stakeholder engagement skills, including executive-level client interaction.
- Strong business acumen with experience managing resource planning, delivery margin, and operational KPIs.
- Proficiency with project delivery and collaboration tools (e.g., PSA tools, Jira, Smartsheet, Confluence).

**What’s in it for you**:

- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:

- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.

**About us**:
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.