Help Desk Technician

4 days ago

Saskatoon, Canada Rivercity Technology Full time

Rivercity Technology is a fast-growing IT services firm based in Saskatoon, dedicated to delivering reliable, secure, and innovative technology solutions for businesses across industries. We pride ourselves on building lasting client relationships, solving problems with precision, and creating a supportive environment where our employees can thrive. As we expand, we are looking for a dedicated **Help Desk Technician** to join our team and become a trusted point of contact for our clients.

Role Overview

The **Help Desk Technician** will serve as the frontline for IT support, ensuring that client issues are resolved quickly, efficiently, and with a customer-first mindset. This position is ideal for someone who is passionate about technology, thrives in fast-paced environments, and enjoys helping people succeed with their IT systems.

Key Responsibilities
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Provide technical support for desktop environments, mobile devices, printers, and peripherals.
- Escalate unresolved issues to higher-level support or system administrators when necessary.
- Document support requests, solutions, and client communications in detail.
- Assist with IT onboarding for new users, including account setup and training.
- Monitor system performance and report recurring issues for long-term fixes.
- Maintain up-to-date knowledge of company systems, security practices, and industry trends.
- Deliver a high level of customer service while building trust with end-users and clients.

**Qualifications**:

- Diploma or degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Previous experience in a help desk or IT support role is strongly preferred.
- Solid understanding of Windows and Mac operating systems.
- Knowledge of networking fundamentals, including TCP/IP, DNS, and VPN.
- Familiarity with common productivity tools such as Microsoft 365 and Google Workspace.
- Strong problem-solving abilities with attention to detail.
- Excellent communication skills with a focus on customer service.
- Ability to multitask and manage priorities in a dynamic environment.
- Industry certifications (CompTIA A+, Network+, Microsoft, etc.) are an asset.

What We Offer
- A stable, full-time, permanent position in a growing IT company.
- Opportunities for professional development, training, and certifications.
- Exposure to a wide range of technologies and real-world challenges.
- Collaborative and supportive work culture.
- The chance to make a meaningful impact by helping businesses run efficiently through technology.

How to Apply

**Job Types**: Full-time, Permanent

Pay: $57,832.35 per year

**Benefits**:

- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- Tuition reimbursement

Work Location: In person

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