Service Desk Technical Support Specialist

What Are We About? Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College¿s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.  What This Position is About: The Service Desk Technician is the initial point of contact for resolving technical issues for Fleming College users. They will provide hardware, software, and network connection troubleshooting for a wide variety of devices including workstations, printer, mobile devices, and phones and will provide advice or one-on-one training to users. Ensures effective, timely and accurate creation and resolution of service tickets.Communicates updates on a day-to-day basis, particularly regarding critical issues.Escalates tickets when necessary to IT Network/Evolve team when appropriate.Works closely with IT Network/Evolve teams to collect appropriate ticket info to assist in the resolution of problems.Supports and facilitates learning in the Learning Commons by responding to student questions and assisting with use of software.Work Schedules:This position has been designated as on-campus and is expected on-site 100% of the time. For More Information:For a complete job description, please refer to the document found here: Explore what Fleming College has to offer and the beautiful communities we are surrounded by. Check out .What We Are Looking For:Completion of a two(2) year diploma or equivalent in Computer Technician, in the field of Computer Systems or Information TechnologyA minimum of three (3) years of work experience:Extensive experience providing front-line technical customer service experience in an enterprise environment to a variety of clients.Experience with specific office software applications i.e. word processing, spreadsheets, databases, e-mail and spy-ware in a networked windows environment.Experience troubleshooting, installing and removing hardware components, i.e. network cards, RAM, hard drives, and other computer components. Knowledge of different operating systems (Windows, Netware, Mac and Linux)Experience with network troubleshooting and wireless protocols.Experience supporting mobile computing and various networked peripherals in an enterprise environment.CAAT Pension Plan:We want to help our employees build a secure future for themselves and their loved ones. As an employee, you have access to a defined benefit pension through the CAAT Pension Plan that provides you with a predictable lifetime retirement income, survivor benefits, early retirement options without the stress of managing it yourself and making investment decisions. Explore a career choice with a pension at .Please Note: Support StaffInternal candidates will receive first consideration in accordance with our Support Staff Collective Agreement during the internal posting period of five (5) days.How To Apply:Internal Candidates: apply through by visiting the Career Opportunities page.External candidate: apply by visiting the .Equity, Diversity & Inclusion and Accessibility:Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. Our mandate is to challenge societal inequities to achieve a cultural climate of inclusion, belonging and psychological safety. We are committed to being a welcoming place for all, where the needs of our diverse populations are met, and varying perspectives enrich our communities.We welcome those who would contribute to the further diversification of our community including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.The College provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process should inform our Human Resources staff what support(s) you may require to ensure your equal participation. Further information regarding .