Customer Experience Representative- Contract

2 weeks ago


Markham, Canada Techtronic Industries Canada, Inc. Full time

At TTi, people come for the opportunity and stay for the culture

Job Description Summary

**Job Description**:
POSITION TITLE: Customer Experience Representative - 6 Month Contract

REPORTS TO: Customer Experience Manager

DEPARTMENT: Milwaukee Brand

LOCATION: Markham, ON

BAND LEVEL: L1

We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative
- 6 Month Contract.

The Customer Experience Representative will be responsible for delivering best in class service to all our customers both internally and externally.

What you will do:
In this position, the Customer Experience Rep will:

- Provide support and build solid relationships with our customers and sales team
- Perform accurate on-time order entry with 24 hours turn around time
- Own your order. Make sure it is precise in terms of products and prices.
- Inform customers by mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
- Receive and respond to customer complaints and develop sound system knowledge to be able to assist with customer inquiries
- Collaborate on cross functional tasks whenever required

Who you are:

- A strong and effective communicator both verbal and written
- A results oriented individual who delivers on business objectives
- Possess a team first attitude
- Someone with a passion for delighting the customer and delivering on service
- Detail oriented and have a sense of urgency
- Eager to give and receive feedback
- Fully vaccinated against COVID-19

What you have done:

- Minimum 1 years of experience in a Customer Service role
- Undergraduate degree or college diploma
- Good working knowledge and proficient in Microsoft Office
- Experience with Microsoft AX Dynamics and Oracle are an asset

LI-EZ1



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