Co-op Customer Experience Representative

2 weeks ago

Markham, Canada Techtronic Industries Canada, Inc. Full time

At TTi, people come for the opportunity and stay for the culture

Job Description Summary

**Job Description**:
Customer Experience Representative
- TTI CANADA INC.
- Full-Time | Co-op (4 Month Work Term)_

TTI is where culture meets opportunity. We are fast paced, highly energetic and we reward innovative thinking. We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you TTI is a place to explore your potential, where wins are celebrated, and your development is our priority. This is your opportunity to work with amazing people and support brands such as Milwaukee® and RYOBI®.

Note: May Start Date

Location: Markham Head Office

**Job Description**:
We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative

The Customer Experience Representative will be responsible for delivering best in class service to all our customers both internally and externally.

What You Will Do:

- Provide support and build solid relationships with our customers and sales team.
- Perform accurate on-time order entry with 24 hours turn around time.
- Own your order. Make sure it is precise in terms of products and prices.
- Receive and respond to customer complaints and develop sound system knowledge to be able to assist with customer inquiries.
- Collaborate on cross functional tasks whenever required.

Special Project
- Co-create a central repository for departmental information to be accessed by the complete Team.

What You Will Bring:

- Must be currently enrolled in a post secondary co-op program.
- Good working knowledge and proficient in Microsoft Office.
- Experience with Microsoft AX Dynamics and Oracle are an asset.
- A strong and effective communicator both verbal and written in English.
- A results-oriented individual who delivers on business objectives.
- Possess a team first attitude.
- Someone with a passion for delighting the customer and delivering on service.
- Detail oriented and have a sense of urgency.
- Eager to give and receive feedback.
- Legally authorized to work full-time in Canada.
- Must be fully vaccinated to be considered.
- TTI is proud to be an equal opportunity employer, where we celebrate, support, and thrive on diversity._

About TTI Canada

TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary from consumers to professionals. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth.

Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee®, RYOBI®, Hoover®, and HART®.

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