Table Games Manager

3 days ago

Calgary, Canada Cowboys Casino Full time

**About Cowboys Casino**

Cowboys Casino was established in 2011 and is owned by the Calgary Stampede. Located in the heart of downtown Calgary, Cowboys Casino is home to over 280 employees in 7 different departments. The facility is open to the public 9:30AM - 5AM daily, has 3 restaurants, a dancehall, 32 table games, a 24-hour Poker room, over 370 slot machines and a sport viewing lounge. Operating 364 days a year Cowboys Casino is a staple in the city of Calgary and a premier entertainment destination.

**The job**

Cowboy’s Casino is currently seeking an experienced, motivated, organized individual to work as a Games Manager in our Tables Department. The Table Games Manager oversees the operations of the casino's table games department on a day-to-day basis, ensuring a smooth, fair, and profitable gaming experience for guests. This role involves managing staff, maintaining compliance with AGLC Terms & Conditions, maximizing revenue, and enhancing customer service.

**Here’s what your day-to-day will look like**
- The buck stops with you. You are responsible for the daily operations of the Table Games department.
- You’ll monitor game integrity, security, and adherence to standard operating procedures.
- And you will analyze table games performance and adjust limits, staffing, or procedures as needed.
- You will recruit, train, schedule and evaluate table games supervisors, pit bosses and dealers.
- You’ll provide coaching, discipline, and performance evaluations to maintain high team standards and foster a positive and professional work environment.
- You’ll ensure all table games operations comply with AGLC regulations and casino policies & procedures and work with the AGLC regulatory division to make that happen.
- You will provide exceptional guest experiences in a welcoming and engaging gaming atmosphere.
- You will talk to our high-rollers and VIP players and address customer complaints and concerns to enhance player satisfaction.
- Promote responsible gaming and ensure players are aware of available resources. (Game Sense)

**Here’s what we’d like to see from you**
- At least 2 years in a Games Manager or equivalent role.
- Strong leadership and team management skills, & problem-solving and decision-making abilities.
- In-depth knowledge of various table games, rules, casino operations, and AGLC compliance.
- Strong financial acumen and analytical skills.
- Ability to handle high-pressure situations professionally.

**What you’ll get out of the job**
- The chance to work with an amazing team in some challenging situations
- The opportunity to develop skills, learn on the go, and make real-time decisions that matter.
- Health & dental benefits, as well as life and disability insurance
- On-site parking (pretty sweet for this part of the city)

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

Additional pay:

- Tips

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Night shift
- Weekends as needed

**Experience**:

- Games Manager: 2 years (preferred)

Licence/Certification:

- Alberta Gaming Registration (preferred)

Work Location: In person

Expected start date: 2025-06-04

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