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Specialist Client Relations

2 weeks ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Our Client Relations Specialists complete quality assurance outbound calls with the objective of obtaining feedback from clients regarding services that were accessed previously with the purpose of ensuring client satisfaction with the services provided, as well as recommending additional support as appropriate.

Client Relations Specialist

Completing quality assurance outbound calls with the objective to obtain feedback from clients regarding services that were accessed previously, with the purpose of ensuring client satisfaction with the service(s) provided, as well as recommending additional support as appropriate.

Qualifications:

- Ability to assess client need, and recommend appropriate service(s) with confidence
- Works well independently
- Excellent organizational skills and the ability to multi-task
- Exceptional customer service and communication skills
- Working knowledge of Microsoft Excel
- Flexibility to work day, evening and/or weekend shifts
- Strategic thinker and target oriented
- Consistently meets or exceeds expectations and targets in current role

**Duties**:

- Complete quality assurance outbound calls to EAP clients who have previously accessed services
- Gather client feedback regarding previous experience, and action accordingly (i.e. book service, file formal complaint or compliment)
- Assess client needs and recommend additional EAP service(s) as appropriate
- Data entry of client details and administrative follow up work within Microsoft Excel, Microsoft Word, etc.
- Provide back-up support to CAC inbound clients as needed

Characteristics:

- Confident, strategic thinker
- Self-motivated and disciplined
- Ability to work well under pressure
- Dependable and reliable
- Target oriented

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.