Client Relations Specialist
2 days ago
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Our Client Relations Specialists complete quality assurance outbound calls with the objective of obtaining feedback from clients regarding services that were accessed previously with the purpose of ensuring client satisfaction with the services provided, as well as recommending additional support as appropriate.
Client Relations Specialist
Completing quality assurance outbound calls with the objective to obtain feedback from clients regarding services that were accessed previously, with the purpose of ensuring client satisfaction with the service(s) provided, as well as recommending additional support as appropriate.
Qualifications:
- Ability to assess client need, and recommend appropriate service(s) with confidence
- Experience in making outbound calls
- Works well independently
- Excellent organizational skills and the ability to multi-task
- Exceptional customer service and communication skills
- Working knowledge of Microsoft Excel
- Flexibility to work day, evening and/or weekend shifts
- Strategic thinker and target oriented
- Consistently meets or exceeds expectations and targets in current rol
**Duties**:
- Complete quality assurance outbound calls to EAP clients who have previously accessed services
- Gather client feedback regarding previous experience, and action accordingly (i.e. book service, file formal complaint or compliment)
- Assess client needs and recommend additional EAP service(s) as appropriate
- Data entry of client details and administrative follow up work within Microsoft Excel, Microsoft Word, etc.
- Provide back-up support to CAC inbound clients as needed
Characteristics:
- Confident, strategic thinker
- Self-motivated and disciplined
- Ability to work well under pressure
- Dependable and reliable
- Target oriented
Being part of the largest and most successful EFAP organization world-wide isn’t the only benefit. Additional benefits include:
- A permanent remote position, so you can be anywhere in Canada, with a competitive benefits package
- A robust training program that prepares you for your role
- Opportunities to increase your earnings through performance based incentive programs
- A place where excellence is rewarded
- An environment that values employee engagement, innovation and client service excellence
- Rewards for sharing your feedback and ideas
- Development plans and resources to support your career aspirations
- Growth opportunities in a company that promotes from within
- A team of colleagues who work hard together and have fun
Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
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