Bilingual Service Desk Associate

2 weeks ago

Dartmouth, Canada MOBIA Technology Innovations Full time

MOBIA Technology Innovations is a Systems Integration company with 4 business units: Business Process Optimization, Infrastructure Solutions, Cybersecurity, and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada. MOBIA has developed strategic business relationships with industry leading technology partners to help our customers achieve positive business outcomes.

Bilingual Service Desk Associate

Dartmouth NS, Moncton NB, Montreal QB, Windsor ON.

MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic business relationships with industry leading technology partners to help our customers achieve positive business outcomes.

MOBIA is currently recruiting a Bilingual Service Desk Analyst to join our team. With a passion for technology and customer service you will be an integral part of a customer focused team with great attention to detail and respect for a job well done.

**Key Responsibilities**:
**The Service Desk Analyst is responsible for**:

- Providing on-site internal technical support up to Tier 2 as required
- Opening, monitoring, and routing IT service tickets
- Escalating support requests as needed to other members of the IT team
- Other duties as required

**Skills / Qualifications**:

- Completion of related Post-Secondary Diploma or Degree, i.e. IT Systems Management, IT Networking, etc.
- 1 to 3 years of IT experience in Tier 1 support
- Strong organizational skills, strong critical thinking skills, and attention to detail
- Excellent communication and relationship building skills
- Intermediate to advanced knowledge of MS office suite
- Administration experience with Microsoft Active Directory and Windows desktop management
- Administration experience in Microsoft Azure and Office 365 solutions
- Previous experience with VMware/Virtualization is an asset
- Experience supporting external managed service clients
- Previous experience with Networking and or Security appliance is an asset
- Bilingual in French and English is required

MOBIA strives to build an amazing workplace and was recognized as one of “Canada’s Best Managed Companies” since 2021.

We offer a comprehensive compensation and benefits package including an employer supported wellness plan, health, dental and life insurance coverage, company paid training, career development, and company events for fun and community contribution.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

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