Junior Product Support Specialist

2 weeks ago

Vancouver, Canada mThreat Technologies Inc. Full time

mThreat is looking for a Junior Product Support Specialist to join our team here at our Downtown Vancouver office.

**About mThreat**

mThreat is a threat intelligence company and part of the Wizard Group of Companies. While mThreat itself is new, the company is backed by over 20 years of technology and experience from its well-established parent company in digital communication and information security. mThreat wants to empower individuals in security roles with our threat intelligence solutions, and help them effectively manage threats against their organizations.

mThreat is run by a small and close-knit team of curious individuals who work together every day to achieve this goal. Our team is not afraid of tackling hard problems around Internet security and sharing our ideas and contributions towards a safer Internet.

**About the position**

As a Junior Product Support Specialist, you will be the friendly and resourceful personnel providing front-line support to customers. You will be the most knowledgeable person on the team about how customers use the product to accomplish their goals. You possess the skills to diagnose issues and clearly communicate the solutions. You will engage customers across all support communication channels to improve customer satisfaction and retention. You are eager to roll up your sleeves, be hands-on, and contribute towards the team in a fast-moving environment.

**Responsibilities**

The Main Responsibilities for this position are as follows:

- Provide quick and accurate product support to customers.
- Create useful and effective product documentation.
- Contribute to rigorous and thorough product testing.
- Engage with customers to gather meaningful product insights.
- Advocate on the customer behalf during product development.
- Work together with the product team to create an awesome customer experience.

**Qualifications**

To be successful in this position, you need to possess the following qualifications:

- Full Professional Proficiency with the English language (written and spoken).
- Experience in Customer Service.
- Experience with writing documentation.
- Moderate understanding of Linux and the Internet.
- Experience in the Web Hosting industry.
- Experience with Web technologies.
- Experience with programming and/or scripting languages.

**Benefits and Perks**

mThreat makes the genuine care of our employees the number one priority at our company by providing a great working environment, generous employee benefits, and opportunities for self-improvement and advancement.

If you feel you're a good fit for this position based on the description of the job and our company, then we would love to meet you.

Please send us your RESUME and COVER LETTER with the following Subject Line:
Indeed - mThreat Junior Product Support Specialist

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer Service: 1 year (preferred)
- Product Support: 1 year (preferred)

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