Qsr Field Supervisor

16 hours ago

Greater Toronto Area, Canada Pitaland Full time

The Field Supervisor audits and inspects the restaurant to ensure adherence to brand standards and develops action plans in partnership with the Franchise partner to improve operational performance and Guest experience.

As our Field Supervisor, you will have a variety of responsibilities. Some include but are not limited to:
**Deliver a Perfect Guest Experience by**:

- Establish and build a trusting relationship with Franchise Partners by conducting valuable, purpose driven restaurant visits with operational intensity to improve business results.
- Conduct restaurant Operations Excellence Evaluations, based on the frequency as outline in the annual brand plans. Key areas of focus include measuring the brand standards, a full review of Front of the House, Back of the House, Safety, Security, Associate Relations and Food Safety.
- Observe, assess and score the restaurant based on the pre-set brand standard audit.
- Identify gaps and opportunities and determine root causes in operating standards and overall Guest satisfaction; share the results with management team.
- Flag key issues raised during the audit and resolve in a timely manner, leveraging key Restaurant Support Centre where required. Report on trends during weekly team meetings, one on one discussions to ensure root cause is resolved.
- Visit restaurants

**Food/Restaurant Safety**
- Ensure compliance with employment standards, human rights, health and safety, and WHMIS within the region.
- Ensure effective implementation and compliance of the Steritech and Pest Control Programs.

**Your required skills include**:

- Post-Secondary Education is required.
- Experience in Food Preparation & Operations a MUST HAVE
- Strong communication skills.
- Effective conflict management skills.
- Effective Influencing skills.

**Job Types**: Full-time,

**Salary**: $40,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- GTA, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Food industry: 1 year (required)

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