Withdrawal Management Service Worker

**Withdrawal Management Service Worker**:

- Competition #9120- Job TitleWithdrawal Management Service Worker- DepartmentWithdrawal Management Services & Safe Beds- StatusPermanent- Work TypePart-time- AffiliationONA Paramedical- Shift AssignmentDays and nights- Bilingualism RequiredYes- Police Check RequirementVulnerable Sector Check- SiteWithdrawal Management Service ONA Paramedical- Salary Information$28.41 - $34.98/hour- Application Closing DateDecember 10, 2025-
- **KEY FUNCTION**:
Work as part of an interdisciplinary team to provide best practice assessment and support to individuals with substance use disorders and refer to community programs for ongoing support.

** REPORTING**:
Under the general direction of the Clinical Manager, Addictions Services and Safe Bed Program.

** DUTIES**:
1. Provide evidence based therapeutic modalities to promote recovery/change to individuals and families impacted by addiction and/or concurrent disorders.
2. Work collaboratively with an interprofessional health care team to provide comprehensive addiction services.
3. Complete assessments and develop/implement treatment plans with patients.
4. Complete daily duties as per unit Policies and Standards of Work including medication facilitation.
5. Document assessments, intervention plans, progress notes and outcomes in a timely manner (as per Mental Health and Addictions Program (MHAP) policy standards).
6. Monitor medical and psychiatric needs of the client to determine if a higher level of care is required.
7. Manage and provide Overdose Prevention & Harm Reduction education and supplies.
8. Assist in and act as a resource for client and family education.
9. Consult and liaise with appropriate resources to ensure quality care and maintain patient safety.
10. Provide guidance, training and orientation for new staff and students related to position.
11. Work collaboratively with community providers to provide wrap around care and assist with care transitions/discharge planning.
12. Participate in program development and facilitate a variety of groups as it relates to addiction services.
13. Evaluate patient care and satisfaction on an ongoing basis and formulate solutions for improvement.
14. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
15. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
16. Educate and promote health, safety and wellness in the work place.
17. Represent the department or program on various committees and in meetings as required.
18. Perform other duties as required.

** QUALIFICATIONS**
**EDUCATION AND TRAINING**:
1. Minimum of a two (2) year Diploma in a Health Sciences or Social Sciences field, from an accredited college.
2. Current certification in Basic Cardiac Life Support (BCLS) is required.
3. Current certification in Non-Violent Crisis Intervention (NVCI) is required.
4. Eligible for International Certified Alcohol and Drug Counsellor (ICADC) certificate is preferred.
5. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

** EXPERIENCE**:
1. Minimum of one (1) year experience working in an Addiction Services department within a health care environment.
2. Previous experience with Harm Reduction Modalities and Relapse Prevention is preferred.

** KNOWLEDGE/SKILLS/ABILITIES**:
1. Demonstrated knowledge of evidence based practices of recovery principles.
2. Demonstrated ability to complete assessments and support treatment planning.
3. Demonstrated ability to recognize needs of individuals and groups to support and provide referrals to community programs for ongoing support.
4. Demonstrated knowledge of culturally safe practices.
5. Demonsrated knowledge of trauma informed care.
6. Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
7. Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
8. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
9. Demonstrated superior interpersonal and communication skills, both written and verbal.
10. Demonstrated effective time management and organizational skills with the ability to organize and prioritize as required.
11. Demonstrated discretion and maturity when handling confidential information.
12. Demonstrated commitment to the safety of co-workers and patients.

** PERSONAL SUITABILITY**:
1. Successful Vulnerable Sector Check is required.
2. Ability to use tact and discretion in dealing with health care providers and patients.
3. Proven ability to work independently and in a team environment.
4. Demonstrated ability to work effectively as a member of an interdisciplinary team.
5. Demonstrated commitment to ongoing pro