Administrative Victim Services Worker

**Job Posting: Administrative Victim Services Worker - Raven’s Nest**

**Location**: Duncan, BC
**Hourly Wage**: $26.00 - $28.00 per hour
**Hours**: 32 to 37.5 hours per week, as funding allows
**Start Date**: ASAP

**Benefits**: Extended health and dental after three-month probation, including employer-paid RRSP contributions

Why Join Us?
- **Meaningful Impact**: Be part of a child
- and youth-focused team addressing abuse, online exploitation, and child welfare through a trauma-informed lens.
- **Collaboration & Innovation**: Work within a multidisciplinary team and national network of CYACs to deliver holistic, rights-based support.
- **Supportive Workplace**: Join an organization grounded in feminist values, equity, and community-driven change.

About Raven’s Nest

Raven’s Nest is a Child and Youth Advocacy Centre (CYAC) located in the Cowichan Valley, supporting children and youth who have experienced or witnessed violence. We offer integrated services that reduce systemic barriers for young victims and their non-offending family members as they navigate complex justice and social systems. Raven’s Nest is one of approximately 50 CYACs across Canada, working in partnership with police, child protection, health, and victim services to provide trauma-informed, wraparound care.

About the Role

The Administrative Victim Services Worker plays a key role in coordinating Raven’s Nest and ensuring children, youth, and families receive seamless, compassionate support. This position combines client-facing work with administrative leadership, ensuring high-quality service delivery and inter-agency collaboration.

Key Responsibilities

**Client Services**
- Provide emotional support, safety planning, and justice system information to children, youth, and their families.
- Offer court accompaniment and build trusting relationships with clients navigating trauma and justice-related systems.

**Program Administration**
- Schedule client appointments, manage intake coordination, and ensure smooth daily operations of the Centre.
- Maintain accurate case records, collect statistics, and support data reporting.
- Uphold confidentiality, data security, and trauma-informed best practices.

**Collaboration**
- Act as the primary liaison for multidisciplinary team members including RCMP, MCFD, medical, and legal professionals.
- Coordinate network meetings and participate in training to enhance CYAC model alignment.

What You Bring

**Essential Qualifications**:

- Relevant post-secondary education and at least 5 years of related experience, or a combination of education and equivalent training.
- Proven experience supporting children, youth, or families impacted by trauma or abuse.
- Familiarity with the Canadian criminal justice system and trauma-informed practices.
- Valid Class 5 Driver’s License and access to a personal vehicle.
- Valid First Aid certification.
- Excellent interpersonal, organizational, and communication skills.
- Satisfactory Vulnerable Sector Criminal Record Check.

Hiring Preference & Commitment to Reconciliation

CWAVS holds a human rights exemption under the BC Human Rights Code that allows us to prioritize hiring Indigenous (First Nations, Métis, and Inuit) applicants for this position. Indigenous applicants are strongly encouraged to apply.

We are committed to decolonization, reconciliation, and equity. We value lived experience and seek applicants who share our vision of inclusive, community-driven social change.

How to Apply

To apply, please send your cover letter and resume to:
**Human Resources**
**Subject Line**: [Your Name] - Application for Administrative Victim Services Worker

**Application Deadline**: Open until filled.

Cowichan Women Against Violence Society | 246 Evans Street, Duncan, BC
Registered Charity #118878339RR0001

**Job Types**: Full-time, Permanent

Pay: $26.00-$28.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Work Location: In person