Front of House Operations Manager

6 days ago

Vancouver, Canada Freds Hospitality Full time

**Job Title**: Front of House Operations Manager
**Department**: Operations
**Reports To**: Director of Operations
**Location**: Multi-site, with initial focus on Fred’s Kits

**About Freds Hospitality**
Freds Hospitality is a dynamic hospitality group rooted in the West Coast, known for creating exceptional restaurant and hotel experiences across British Columbia. From elevated Italian dining to warm, seaside accommodations, we’re driven by a commitment to community, quality, and hospitality. Our team is passionate about growth—of our people, our brand, and the guest experience.

**Position Summary**
The Front of House (FOH) Operations Manager plays a key leadership role at Freds Hospitality, supporting General Managers across locations to drive growth, profitability, and guest satisfaction. This position is hands-on and strategic, with a particular focus on scaling FOH excellence, building team culture, and ensuring successful new restaurant launches—starting with Fred’s Kits.

**Key Responsibilities**

**Leadership & Support of General Managers**
- Serve as a coach and resource for GMs to elevate FOH performance and leadership capability
- Set clear standards for service, hospitality, and operational excellence across locations
- Conduct regular site visits to monitor execution and alignment with brand standards
- Support scheduling, labor forecasting, and performance management frameworks

**Growth & Profitability**
- Implement and reinforce profit-minded systems and behaviors at the FOH level
- Analyze FOH performance metrics (labour %, sales per labour hour, guest feedback, etc.)
- Partner with GMs to execute cost-effective service models that support guest experience
- Identify and roll out process improvements to reduce inefficiencies and drive revenue

**Guest Experience & Brand Consistency**
- Uphold Freds’ core hospitality values across all FOH interactions
- Champion initiatives to enhance guest loyalty, service recovery, and local community reputation
- Regularly audit and refine guest touchpoints from arrival to departure

**New Restaurant Openings (Focus: Fred’s Kits)**
- Lead FOH operational readiness for new locations, beginning with Fred’s Kits
- Oversee hiring, onboarding, and training of new FOH teams
- Source, recruit, and mentor the opening General Manager for Fred’s Kits
- Develop opening playbooks, service models, and training protocols tailored to each site

**Training & Development**
- Build FOH training programs to onboard, develop, and retain high-performing staff
- Facilitate leadership development sessions for emerging FOH leaders
- Standardize best practices for service, floor management, and staff culture

**Qualifications**
- 3-5 years in a senior FOH or multi-unit leadership role within hospitality
- Demonstrated experience in team development, new store openings, and systems scaling
- Strong business acumen and understanding of FOH financial levers
- Excellent communication, coaching, and change management skills
- Ability to thrive in a dynamic, hands-on, and people-driven environment

Pay: $85,000.00-$90,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care

**Language**:

- English (preferred)

Work Location: In person

  • Front of House Manager

    2 weeks ago

    Vancouver, Canada ITAL BAKE HOLDINGS INC. Full time

    **Overview** **Duties** - Supervise front of house staff, including servers, hosts, and bartenders, to ensure high standards of service are maintained. - Manage daily operations, including opening and closing procedures, inventory management, and scheduling. - Assist with interviewing and training new staff members to promote a knowledgeable and skilled...

  • Front-of-house Manager

    2 weeks ago

    Vancouver, Canada Handson Steak and Frites Full time

    **Job Overview** **Duties** - Supervise front of house staff, including servers, hosts, and bartenders, ensuring high levels of customer service for food, beverages and wine. - Oversee food preparation and cooking processes to maintain quality standards. - Manage the POS system, including cash handling and financial reporting. - Conduct interviews and...

  • Front of House Manager

    1 week ago

    Vancouver, Canada Tacofino Kits Full time

    **About you**:You are an emerging leader with an outgoing personality and have a passion for hospitality that you are able to share with guests and team members alike. You recognize that amazing guest experiences are achieved through supporting your team and partnering closely with the back of house. **About the role**:The right fit for this role is someone...

  • Front of House Supervisor

    3 weeks ago

    Vancouver, Canada Boston Pizza International, Inc. (Calgary) Full time

    Front of House (FOH) Supervisor A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to...

  • Front of House Manager

    2 weeks ago

    Vancouver, Canada Basecamp Resorts Full time

    Everwild Nordic Spa and Hotel, Canmore **Must be located in Canmore** About Basecamp Resorts & Everwild Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from...

  • Front of House Manager

    4 days ago

    Vancouver, Canada Kits Beach Coffee Full time

    Hello Kitsilano community! We are seeking a Front of House Manager, (coffee and bar). Do you like making drinks, talking to regulars, and managing a great team in a cool vibe—then we want to meet you! We are seeking someone with **speciality coffee AND bar experience** to run our front of house program and team. We operate as a café daily but are...

  • Front of House Team Member

    5 days ago

    Vancouver, Canada The Fish Counter Full time

    **Job Summary** **Duties** - Oversee daily front of house operations, ensuring a welcoming and efficient environment for guests.. - Collaborate with kitchen staff to ensure seamless service and communication between front and back of house. - Maintain food safety standards and proper food handling procedures at all times. - Address customer inquiries and...

  • Front of House Manager

    2 weeks ago

    Vancouver, Canada Altea Active: West 6 Full time

    Altea Active’s Front of House Managers are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests, members and mini members consistently receive a heartwarming welcome. You are detail oriented and can effectively multi-task. You meticulously coordinate all front desk...

  • Front of House Manager

    1 week ago

    Vancouver, Canada Altea Active: West 6 Full time

    Altea Active’s Front of House Managers are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests, members and mini members consistently receive a heartwarming welcome. You are detail oriented and can effectively multi-task. You meticulously coordinate all front desk...

  • Assistant General Manager, Front of House

    5 days ago

    Vancouver, Canada Parallel 49 Brewing Co Full time

    We are Parallel 49 Brewing Company, a craft brewery based in the heart of East Vancouver. We were founded in 2012 by passionate craft beer enthusiasts and have quickly become a staple in the Canadian craft beer scene. We are looking for skilled and interesting people with great attitudes to complement our team while we remain a top employer in Vancouver and...