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Commercial Service Technician
2 weeks ago
With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers’ facilities, our service technicians maintain, troubleshoot, and repair battery and robotic Tennant products. As a Commercial Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to get the equipment running again. By providing quality communication and craftsmanship to our customers, our Service Technicians are a true asset to Tennant Company.
**A Day in the Life**
**Perform preventative maintenance and resolve complex** **problems** by troubleshooting and repairing mechanical and electrical problems on customer-owned Tennant products and similar competitor models.
**Own your territory** and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs. Owning your territory also includes:
- Create and maintain records of all service activities and business reporting documentation.
- Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment.
- Follow all safety protocols and utilize proper PPE.
**Collaborate** with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.
**Required Experience and Education**
High school diploma or equivalent
Valid driver's license plus meet Tennant Company driving policy requirements.
0-2 years of experience:
Troubleshooting and repairing mechanical and electrical systems
Reading and interpreting electrical schematics
Using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.)
**Preferred Experience**
Vocational schooling in automotive/diesel/electrical
Previous experience and knowledge:
Working on Electro-Mechanical Equipment systems and components (Automotive, forklifts, appliances, golf carts, hospital equipment, etc.)
Working in a field service position
Working directly with customers
**Physical Requirements**
Must be able to lift 60 pounds, frequently lifting 30 pounds. Assistance should be provided for items weighing over 60 pounds.
Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily.
Position requires driving a van to and from customer sites daily, occasionally up to 3 hours of driving daily.
**Tennant Company Offers**
Competitive Salary
Performance-based incentives structure
Excellent benefits package (eligible on 1st day of employment)
Company Service Vehicle
Cell phone and Tablet
Uniforms
Specialty Tools
Comprehensive training program including ride-along, virtual, and factory-based training
Monday-Friday schedule; work-life balance
Competitive base salary commensurate with experience: $50,500 - 75,700 CAD Annualized
Total Compensation = Base Salary + Benefits
Benefits = A comprehensive benefits package including health insurance, 401(k), profit sharing, disability, life insurance, paid time off, and voluntary benefits
**Equal Opportunity Employer**
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.
