Customer Service Role

**Customer Service Role - Open to all levels of experience**:
**Job ID**:

- 231155

**Posting status**:

- Open

**Organization**:

- Ministry of Public and Business Service Delivery and Procurement

**Division**:

- ServiceOntario

**City**:

- Goderich

**Position(s) language**:

- English

**Job term**:

- 1 Temporary on call assignment/contract up to 6 months with possibility of extension

**Job code**:

- 95423 - Customer Service Rep 2

**Salary**:

- $28.81 - $33.40 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

**Join ServiceOntario's dynamic team in Goderich and make a difference in your community with every customer interaction**:
**What we offer**:
A **training program** that will help you be successful in the role.

**About the job**:

- this position is **on-call as required** and the working hours range from 0 to 36.25 hours per week
- learn about the Customer Service Representative role

**About the job**:** Learn about the**services we offer**

**In this position you will**:

- provide quality front counter customer services in person, virtually and by phone; by providing timely and accurate information related to government programs, products and services
- collect payments and issue receipts
- resolve customer inquiries
- stay current on policies and procedures

**What you bring to the team**:
**Exceptional customer service must have**:

- ** Customer focus**to provide optimum service, explain information and meet customer needs, resolve customer inquires and find solutions resulting in a positive customer experience.
- ** Thinking skills** to probe for information, assess situations, to determine customer needs, and take appropriate actions.
- ** Computer proficiency** and ability to use Microsoft Office, database programs, and operation of specialized equipment.
- ** Math skills** to handle cash, operate cash register and point of sale machines to process transactions
- ** Team collaboration** to work well with colleagues in a team environment.

**In this role you will be compensated, in addition to your salary a follows**:

- 5% of gross pay in lieu of statutory holidays
- 5.75% of gross pay in lieu of vacation
- supplementary Health and Hospital (SH&H) Plan (which includes vision care and hearing aid benefits), Dental Plan, and Basic Life Insurance Plan.
- accrual of attendance credits at the rate of 1.25 days per calendar month of full attendance to be used in the event that an employee is unable to attend to work for reason of illness or injury
- you may, at your expense, participate in the OPSEU Pension Plan

**The OPS also offers**:

- a professional work culture
- a career that can grow across ministries and job functions
- many employee networks offering support for and education about underrepresented groups
- an Employee and Family Assistance Program, which provides confidential counseling services

**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

**Additional information**:

- Monday, July 7, 2025 11:59 pm EDT

**Position details**:

- 1 English Temporary - Irregular On-Call, duration up to 6 months, 38 North St, Goderich, West Region, Criminal Record Check

**Compensation group**:

- Ontario Public Service Employees Union

**Work hours**:

- Schedule 3.7

**Category**:

- Customer and Client Services

**Posted on**:

- Friday, June 20, 2025

**Note**:

- **About security checks**:
A criminal or other federal offence record **does not automatically disqualify you** from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
- Entry level applicant