Customer Service Representative

Customer Service Representative 11/3/25 Goderich, Ontario, CAN, N7A 3Y Onsite Position

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Competitive wages: base pay is $62,000-78,000/year depending on skills and qualifications. Discussion regarding full compensation package conducted upon initial pre-screen.
• Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
• Health Care and Personal Wellness spending account
• Company-sponsored registered pension plan (RPP) and matching program.
• Safety boot voucher
• Paid vacation
• Company-supplied tools
• 4/5 Rating on Glassdoor
• Sustainable employment
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Please visit our website for more information.

Job Overview
Love solving problems, staying organized, and helping people? Join our team in Goderich as a Customer Service Representative, where you'll be the go-to person for parts support, order processing, and keeping things running smoothly for our customers at Detour, Greenstone, Compass, CGC and Windsor Salt mine sites. No two days are the same—and that's just how we like it. If you thrive in fast paced environments, are a great communicator and can multi-task while keeping your cool- we want to hear from you

Reports to:
Manager, Operations Goderich

Shift:
5x2- Monday- Friday, 8:00am – 4:30pm

Safety Sensitive:
Yes- drug & alcohol testing, physical demand fit testing, RCMP criminal record check and submission of 5-year provincial driving record will be required

Travel:
up to 25% travel within Canada and the USA

Relocation:
This position does not offer relocation

Key Job Responsibilities

• Be the first point of contact for customer inquiries and parts support
• Process purchase orders, quotes, returns, and credits
• Coordinate with internal teams to ensure accurate orders and on-time delivery
• Help source parts and support warehouse tasks when needed
• Maintain accurate records in SAP and assist with billing and service orders
• Support safety culture and occasionally pitch in for after-hours on-call (every 4–6 weeks)

Qualifications/Requirements

• 1–3 years of customer service experience (parts knowledge is a bonus)
• High school diploma
• Strong communication skills and able to work in a fast-paced environment
• Detail-oriented, organized, and able to multitask under pressure
• Comfortable lifting 20 lbs.
• Proficient with Microsoft Office; SAP experience is a plus
• A team player with a positive, can-do attitude

Additional Information
This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them.

Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Note to Recruiters:
Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

At Komatsu (Joy Global Canada), we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada. We acknowledge that our team members live, work, and connect on the traditional and ancestral homelands of Indigenous Peoples, and we strive to do so with humility, awareness, and respect.