Client Success Manager

Job Title: Client Success Manager

**Join Super Patch's Client Success Team Start Immediately**

Are you passionate about wellness, health innovation, and making a meaningful impact? Super Patch, a leading FDA-registered neuro-tech company, is seeking dynamic individuals to join our Client Success team to deliver world class customer service to help customers and distributors.

**About Super Patch**: Super Patch has been revolutionizing drug-free wellness and athletic performance for nearly a decade. Our proprietary wearable neurotech devices are backed by decades of neuroscience research and independent, published peer-reviewed studies. From improving balance, stability, and strength to managing pain and fatigue, our technologies empower users to achieve optimal health without invasive treatments.

**Why Join Us?**
- **Innovative Environment**: Be part of a pioneering team at the forefront of neurotechnology.
- **Global Impact**: Contribute to our mission of positively impacting 1 billion lives worldwide.
- **Career Growth**: Opportunities for professional development and advancement within a rapidly growing company.
- **Collaborative Culture**: Work with a passionate team dedicated to excellence and customer satisfaction.

**About the Role**

We are rapidly growing and are currently looking to expand our Client Success team at our head office located in Mississauga, Ontario. The goal is to provide top quality experience to our e-commerce customers and distributors across Canada, the USA and the Europe.

**Key responsibilities**
- Addresses and resolves customer issues in a courteous, timely and efficient manner.
- Demonstrates strong customer orientation and able to handle a wide variety of issues -- determines appropriate actions to be taken based on established guidelines and Standard Operating Procedures
- Provides accurate, dependable service to customers related to account status, company policy, special programs and promotions, delivery service, product information, returns, web navigation, etc.
- Processes merchandise adjustments, replacements, returns, prepare credit allowances/refund and create invoices.
- Continually uses available resources, marketing and training materials, to stay current in product/ promotional knowledge, customer service skills, and computer technology skills that are essential for successful communication.
- Shares ideas around possible improvements in process and customer experience.

**Qualifications & Eligibility Criteria**:

- Graduation from a reputed University
- Relevant work experience of at least 2 years in Customer Care profile in the North American or European market
- Comfortable with MS Office (Outlook, Word, Excel and PPT)
- Strong verbal and written communication skills - must have the ability to construct effective sentences, reply in a friendly and professional tone
- Strong interpersonal skills with the ability to actively listen, identify corrective action and implement resolutions
- Strong organizational skills and ability to prioritize
- Be able to handle pressure and demonstrate flexibility and adaptability
- Strong follow-through, persistence and proactive thinking
- Robust attention to detail and accuracy
- Capability to deliver both independently and in team environments, depending on business needs
- Valid driver license

Additional Information
- Job Title: Client Success Manager
- Compensation: $50,000 - $60,000 per year depending on relevant skills and experience
- Job Location (onsite): 350 Britannia Road East, Mississauga, Ontario, Canada
- Hours of work: 8:30am - 5:00pm EST, Monday to Friday
- Company Sponsored Travel/Trips: Available
- Health Benefits: Available immediately with start date
- Paid Vacation: 10 days + a few additional days during Christmas / New Year
- Complimentary Super Patch Products for Employees: Available
- Language: Proficiency in English is mandatory. Additional linguistic skills such as French, Spanish and other European languages will be an asset.
- Business Travel Requirements: None

For faster and successful outcome, please **ensure your resume addresses the required experience mentioned in the job description**.

Kindly note the following:

- **Applications will be reviewed on a rolling basis. Opportunity may close sooner than the deadline**.

Super Patch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Permanent, Full-time

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- Day shift

Work Location: In person

Expected start date: Immediate

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (requ