Customer Service Team Leader

6 days ago

Port Coquitlam, Canada City of Port Coquitlam Full time

**City of Port Coquitlam**:
**Customer Service Team Leader**:
**(Full Time, Time Stated)**

**Job ID J0123-0372**
**Organization**: City of Port Coquitlam
**Job Title**: 22-162e - Customer Service Team Leader (Full Time, Time Stated)

**Job Type**: Time stated Full Time
**Location**: Port Coquitlam, British Columbia, Canada

**Description**:

- Find out why our AMAZING employees love working for the City of Port Coquitlam _Affectionately known as “PoCo”, we are an award winning organization made up of a _diverse and dedicated team of people who care deeply about the community they serve._

The City of Port Coquitlam’s Recreation Department is looking for a positive, self-motivated and energetic professional to provide direct support and leadership to the City’s customer service team in our recreation facilities. The incumbent, in collaboration with their supervisor, will provide leadership, supervision, support, feedback and assistance to Customer Service Attendants and other facility staff as required.

**Some of the key responsibilities of this position include but are not limited to**:

- Provides direct assistance to patrons of the facility as required
- Assists staff with responding to inquiries and provides factual information and assistance to the public regarding programs and services in person and through a variety of media
- Provides shift supervision and assists with ensuring appropriate staffing levels for the delivery of customer service, including registration of customers in programs and in the processing of sales and records related to transactions, tenders and shift coverage
- Monitors and ensures accurate completion of daily cash reports and bank deposits ensuring that staff completes designated tasks as established by departmental procedures and guidelines
- Prepares and reconciles cash reports and bank deposits
- Represents the City and the Department in a positive, professional and customer friendly manner
- Successful completion of Grade 12 including courses in customer service, supervisory skills and conflict resolution
- One year of experience providing front line customer service including experience in retail transactions and working as a supervisor
- Experience with cash handling, point of sale systems or completion of a bookkeeping course
- Strong computer skills including previous experience using a registration software such as ActiveNet
- Standard First Aid with CPR Level “C”/Automated External Defibrillator (AED)

**Why should you consider working for us?**
- We have a positive attitude about the work we perform
- We care deeply about our community
- Our organization is the ideal size for you to make a difference and have an impact
- We have a strong learning culture and want our people to grow and succeed
- We are a diverse, inclusive and supportive workplace

**_We wish to thank all applicants for their interest and advise that only those to be interviewed will be contacted. _**_All new employees are required to be fully vaccinated against COVID-19 or have an accepted exemption under the BC Human Rights Code. The City of Port Coquitlam will conduct a criminal record check._**

Education : Secondary (high) school graduation certificate
Experience : 1 year to less than 2 years

  • Spo Mh 30

    2 days ago

    Port Coquitlam, Canada BC Public Service Full time

    Posting Title - SPO MH 30 - Team Leader, CYMH - Position Classification - Social Prog Off (CYMH) R30 - Union - GEU - Work Options - On-Site - Location - Port Coquitlam, BC V3C 4W6 CA (Primary) - Salary Range - $96,386.14 - $110,278.43 annually, which includes a 2 Grid Temporary Market Adjustment* - Close Date - 10/28/2025 - Job Type - Regular Full Time -...

  • Barista/customer Service/team Leader

    12 hours ago

    Coquitlam, Canada Doughnut Love Full time

    Seeing a full time Thursday to Sunday Barista/Team Leader/Customer Service person. Looking for someone outgoing, hard working, ability to multi task and work in a busy environment. Duties include making various espresso beverages, serving doughnuts, general clean up, opening and/or closing duties Seeking someone full time -full benefits would be available...

  • Produce Team Leader

    2 days ago

    Port Coquitlam, Canada City Avenue Market Full time

    We are looking for a full-time produce team leader to join our team at the Port Coquitlam location. This is a permanent position with 40 hours per week. ROLE AND RESPONSIBILITIES - Receive, sort and stock produce items - Ensure produce cases are organized and visually appealing - Rotate items to ensure freshness and quality - Prepare wet vegetables - Cut and...

  • Customer Service Agent

    4 days ago

    Port Coquitlam, Canada Angel Answering Service Full time

    We are Angel Answering Service, an inbound 24-hour call center providing answering and messaging service for a wide variety of clienteles. This is a position that is part-time. **NO SALES CALLS**. We are seeking enthusiastic and committed staff with excellent listening and communication skills. We are seeking employees with weekend availability,...

  • Customer Service Supervisor

    2 days ago

    Port Coquitlam, Canada Evolution Technologies Inc. Full time

    **Job Summary** **Duties** - **Team Leadership**: Supervise and lead a team of customer service representatives, ensuring efficient workflow and the delivery of high-quality service. Provide coaching, guidance, and mentorship to team members. - **Training and Development**: Conduct regular training sessions to improve team performance, product knowledge,...

  • Customer Service Specialist

    2 weeks ago

    Port Coquitlam, Canada Kirmac Collision and Autoglass Full time

    Kirmac is a family owned and operated leader in the collision repair industry. Founded in 1973, Kirmac Collision & Autoglass' team members provide excellent customer service and quality repairs and turn the unfortunate situation of having an accident into a positive, lasting impression for our customers while supporting B.C Children's hospital through Kirmac...

  • Customer Service Coordinator

    2 weeks ago

    Port Coquitlam, Canada CustomAir Full time

    At CustomAir “The Difference is Service”. We exceed the expectations of our customers at every opportunity, which is why we are the leader in the commercial/industrial HVAC and Refrigeration industry. We take pride in bettering the lives of those we have the privilege to serve, and as a result our employees are extremely important to our success and...

  • Customer Service

    2 weeks ago

    Port Coquitlam, Canada AES Packaging Solutions Full time

    **About the Company** We are an **OEM manufacturer** specializing in precision components and packaging machinery. Our production facilities are in **China**, and our customers are primarily based in **North America**. We are expanding our presence in Canada and seeking a **Customer Service & Order Fulfillment specialist**to support our growing...

  • Field Service Technician

    2 weeks ago

    Port Coquitlam, Canada Metro Compactor Service Full time

    **About the Job** The Field Service Technician travels to our high-profile commercial and residential client locations across the Vancouver area to perform diagnostic checks, preventative maintenance, troubleshooting, and general repairs to waste equipment such as compactors, balers, and garbage chute systems. You will communicate directly with client users,...

  • Team Leader

    1 week ago

    Port Elgin, Canada Dollarama Full time

    As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations. Daily Tasks Leading and supervising store associates, providing guidance and support. Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments. Ensuring excellent...