Customer Service Representative Ii- Recreation

1 week ago

Waterloo, Canada City of Waterloo Full time

**Position Description**:
A full-time, fixed term (14 months) opportunity is currently availablefor a Customer Service Representative II - Recreation Services (RS). The primiary work location for this position is RIM Park with availability to also work at Albert McCormick Community Centre (AMCC). The position is responsible for providing excellent customer service and administrative support and to establish and maintain positive relationships with customers, clients and the facility team. The incumbent will demonstrate support for the corporate values and participate fully in section, division and department initiatives.

**Accountabilities**:

- Respond promptly to customer inquiries and requests, resolves customer concerns and complaints
- Daily cash handling and associated reporting; reconcile and balance revenues
- Provide administrative support to the facility and other RS teams as required
- Provide input into programs, services and event performance evaluation; recommend changes to programs, services and events to support goals and objectives of section, division or department
- Work collaboratively with managers, supervisors and others to ensure seamless delivery of facility activities, services and programming
- Work with internal and external customers, including affiliated groups to support section/division goals and objectives
- Assist with training, orientation, and guidance of part-time casual Customer Service Associates
- Demonstrate initiative during non-peak work times
- Participate in the development of office policies, procedures and best practices
- Ensure compliance with accessibility and health and safety legislation
- Other duties as assigned

**Minimum Qualifications**:

- Post-secondary diploma in Recreation and Leisure Services or a related field
- 2 years of front line customer service or administrative experience, preferably in a recreation services or public sector environment
- Excellent interpersonal and communication skills to deal effectively with internal and external customers
- Demonstrated ability to work collaboratively and independently as required
- Strong commitment to providing quality customer service and supporting teamwork
- Ability to handle changing priorities and frequent interruptions
- Strong organizational skills to deal with fluctuating volumes and pace of work
- Understanding of facility operations, sports and/or event administration
- Experience with cash handling, point of sale transactions and deposit systems
- Ability to assess, diffuse or take appropriate action when dealing with difficult/challenging situations
- Must be proficient with demonstrated experience in using Microsoft Word and Excel
- ActiveNet proficiency, or another recreation software, an asset
- First Aid, CPR, AED certification or willingness to obtain
- A satisfactory Police Record & Judicial Matters Check is a requirement for this position
- **Hours of Work/Schedule**:
** COVID-19 Vaccination**

**Application Process**

**Job Eligibility**

**Accommodation

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