Office Administrator

**Office Administrator**

**Join us while we grow our area reach. We are looking to expand our team to the Peterborough area.**

About the Owners:
Jessica has spent 13 years in the insurance industry as a local broker, building a strong connection to the Belleville area, where she and her family have happily settled. Raised in Prince Edward County, she is deeply rooted in the community and active in various local sports teams. Jessica understands the importance of home and how hard people work to make theirs a haven. When things go awry, she knows how essential it is to restore that sense of comfort with professionalism and care, making it feel like home again.

Ben lives in Prince Edward County with his family and has deep roots in the Trenton area and surrounding communities. As the owner of a custom home building company, he brings extensive expertise and leads a skilled, knowledgeable crew. His experience is invaluable in managing emergency situations and ensuring every restoration project is handled with precision, restoring properties to their full potential.

Our community is ever growing with a small town feel. We strive to create a close knit but professional work environment.

**About us**

Founded in 2001, PuroSystems, LLC. is a leader in the franchise restoration industry, having launched PuroClean, which has become one of the leading property damage remediation franchise organizations in North America. With a network of over 450 offices, PuroClean impacts the lives of people in communities throughout the U.S. and Canada by providing 24-hour property emergency restoration services. With our Canadian Headquarters based in Mississauga, Ontario, PuroClean is a leader in property emergency services, specializing in Water & Fire Damage Restoration, Mould Remediation, Biohazard Cleanup and Emergency work. Serving numerous residential and commercial communities within Canada, our top priority is meeting the needs of the customer and eliminating the problem as efficiently as possible.

**Company and Culture**

PuroClean, a recognized leader in emergency property restoration services, specializes in helping families and businesses recover from the significant impacts of water, fire, mould, biohazards, and other property damage events. Guided by a commitment to servant-based leadership, we strive to foster an environment where team members can achieve professional growth and personal fulfillment. Through dedicated service to our customers, communities, and one another, we uphold our mission to restore both properties and peace of mind with integrity and care.

**Qualifications**
- **Experience**: Previous experience in office management, preferably within the restoration industry.
- **Education**: High School diploma is required. Post-secondary education and/or a combination of relevant education and experience in the construction/restoration industry would be considered an asset.
- **Skills**: Strong organizational and multitasking abilities, excellent communication skills, proficiency in Microsoft Office, industry software and attention to detail.

**Responsibilities**:

- **Office Coordination**: Oversee daily office activities to ensure efficiency and adherence to company policies.
- **Customer/Client Communication**: Address customer inquiries, provide updates, and manage customer/client relationships.
- **Administrative Support**: Manage office supplies, ordering, process invoices, and assist/manage bookkeeping tasks.
- **Documentation**: Maintain accurate records of project details, financial transactions and client communications.
- **Team Support**: Assist in hiring, training, and supporting daily business operations.
- **Quality Control**: Ensure that all administrative processes meet industry standards and company expectations

**Knowledge, Skills & Proficiencies**

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty.

The requirements listed below are representative of the knowledge, skill and/or abilities required.
- Strong interpersonal and communication skills: both written and verbal
- Strong time management skills and the ability to prioritize tasks
- Ability to work in a fast-paced environment
- Ability to manage project details and understand basic project management
- Excellent relationship management skills with emotional intelligence
- Ability to work collaboratively and effectively with team members at all levels
- Proficient in Microsoft Office Suite and related tools
- Proficiency in XactAnalysis/Xactimate, Encircle, PSA. QuickBooks would be considered an asset
- Excellent organizational abilities with experience in maintaining digital records
- Demonstrate ability to problem solve and make strategic decisions; ability to be

creative, flexible, resourceful and adaptable to new situations and assignments
- Proven ability to coach and mentor performance
- Ability to work professionally and efficiently within a team environment