General Manager

7 days ago

Cambridge, Canada Zauq Restaurant Full time

**Job Overview**

We are seeking a highly motivated and experienced General Manager to lead operations at our restaurant. As the General Manager, you will be responsible for overseeing all day-to-day activities, ensuring the highest level of customer satisfaction, and driving the business toward continued growth and profitability. This role requires a hands-on leader who can effectively manage staff, maintain operational standards, and foster a positive dining experience.

**Key Responsibilities**

**1. Operations Management**

  • Oversee all aspects of restaurant operations, including dining, kitchen, inventory, and cleanliness.
  • Ensure compliance with health and safety regulations and local licensing requirements.
  • Manage vendor relationships and coordinate supply orders to ensure smooth inventory flow.
  • May be required to travel to a different restaurant location from time to time as required to ensure continuity of business

**2. Staff Leadership & Development**

  • Hire, train, and manage a team of servers, kitchen staff, and support staff.
  • Schedule staff shifts, monitor performance, and foster a positive and collaborative work environment.
  • Conduct regular team meetings and performance reviews to ensure staff
  • development and motivation.

**3. Customer Experience**

  • Ensure exceptional service quality by training staff on customer service best
  • practices and monitoring service standards.
  • Address customer concerns and feedback promptly to maintain high satisfaction
  • and resolve any issues.

**4. Financial Management**

  • Monitor and control operational expenses, labor costs, and food waste to maintain
  • profitability.
  • Analyze daily sales reports, manage budgets, and forecast revenue to set financial
  • goals.
  • Implement cost control measures while maintaining quality service and food
  • standards.
  • Daily shift closing and store closing

**5. Menu & Quality Control**

  • Work with the kitchen team to ensure menu items meet quality standards.
  • Monitor portion control, food presentation, and preparation to ensure consistent
  • quality.

**Qualifications**

Experience: Minimum 3-5 years of restaurant management experience, preferably in a

small business or casual dining setting.

**Skills**

  • Strong leadership and team management abilities.
  • Excellent problem-solving and decision-making skills.
  • Solid understanding of restaurant financials, including budgeting and profit/loss
  • management.
  • Superior communication and customer service skills.
  • Ability to multitask and manage high-pressure situations effectively.

**Knowledge**: Familiarity with local health, safety, and licensing regulations.

**Education**: A degree or certification in hospitality management, business administration, or related field is a plus, but not required.

**Certifications**: Food Handling Certificate, CPR and First Aid Certificate is a plus

**What We Offer**

  • Competitive salary with performance-based bonuses.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and career development.
  • Paid time off
  • Health and Dental benefits

**Job Types**: Full-time, Permanent

Pay: $54,000.00-$60,000.00 per year

**Benefits**

  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount

Work Location: In person

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