General Manager

3 days ago

Cambridge, Canada Zauq Restaurant Full time

**Job Overview**:
We are seeking a highly motivated and experienced General Manager to lead operations at our restaurant. As the General Manager, you will be responsible for overseeing all day-to-day activities, ensuring the highest level of customer satisfaction, and driving the business toward continued growth and profitability. This role requires a hands-on leader who can effectively manage staff, maintain operational standards, and foster a positive dining experience.

**Key Responsibilities**:
**1. Operations Management**:

- Oversee all aspects of restaurant operations, including dining, kitchen, inventory, and cleanliness.
- Ensure compliance with health and safety regulations and local licensing requirements.
- Manage vendor relationships and coordinate supply orders to ensure smooth inventory flow.
- May be required to travel to a different restaurant location from time to time as required to ensure continuity of business

**2. Staff Leadership & Development**:

- Hire, train, and manage a team of servers, kitchen staff, and support staff.
- Schedule staff shifts, monitor performance, and foster a positive and collaborative work environment.
- Conduct regular team meetings and performance reviews to ensure staff
- development and motivation.

**3. Customer Experience**:

- Ensure exceptional service quality by training staff on customer service best
- practices and monitoring service standards.
- Address customer concerns and feedback promptly to maintain high satisfaction
- and resolve any issues.

**4. Financial Management**:

- Monitor and control operational expenses, labor costs, and food waste to maintain
- profitability.
- Analyze daily sales reports, manage budgets, and forecast revenue to set financial
- goals.
- Implement cost control measures while maintaining quality service and food
- standards.
- Daily shift closing and store closing

**5. Menu & Quality Control**:

- Work with the kitchen team to ensure menu items meet quality standards.
- Monitor portion control, food presentation, and preparation to ensure consistent
- quality.

**Qualifications**:
Experience: Minimum 3-5 years of restaurant management experience, preferably in a

small business or casual dining setting.

**Skills**:

- Strong leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- Solid understanding of restaurant financials, including budgeting and profit/loss
- management.
- Superior communication and customer service skills.
- Ability to multitask and manage high-pressure situations effectively.

**Knowledge**: Familiarity with local health, safety, and licensing regulations.

**Education**: A degree or certification in hospitality management, business administration, or related field is a plus, but not required.

**Certifications**: Food Handling Certificate, CPR and First Aid Certificate is a plus

**What We Offer**:

- Competitive salary with performance-based bonuses.
- A supportive and collaborative work environment.
- Opportunities for professional growth and career development.
- Paid time off
- Health and Dental benefits

**Job Types**: Full-time, Permanent

Pay: $54,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Work Location: In person

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