Property Manager

**COMPANY OVERVIEW**:
Ground Floor Property Management is committed to providing exceptional property management services, ensuring quality in every facet of our operations. Our team shares a unified dedication to excellence, where a focus on superior quality and pride in our work are the cornerstones of our service delivery.

Our property management services currently concentrate on the following area:

- **Residential Property Management**:

- **Commercial Property Management**

**POSITION OVERVIEW**:

- **Position Status**: Property Management
- **Reporting Relationship**: Property Management Lead
- **Hours of Work**: Monday-Friday from 8:30-4:30. Total of 37.5 hours per week
- **Pay Rate**: Negotiable, dependent upon the demonstrated ability

As a Property Manager, you will be responsible for overseeing a portfolio of 200-300 units, ensuring the highest level of owner and tenant satisfaction. The focus of your role will be onboarding new properties, owner and tenant management, maintenance oversight, and financial reporting. You will work closely with the Ground Floor Property Management team to ensure that all properties are well-maintained and that all stakeholders are satisfied with the level of service provided.

**RESPONSIBILITIES**:

- Onboard new properties, including conducting property inspections, reviewing leases and agreements, and setting up property management systems and processes.
- Act as the primary point of contact for property owners, providing regular updates and managing expectations.
- Manage tenant relationships, including lease renewals, move-in/move-out processes, and resolving tenant disputes.
- Oversee all maintenance and repairs for the properties in your portfolio, ensuring that work orders are completed in a timely and efficient manner.
- Conduct regular property inspections to ensure that all properties are in compliance with local regulations and to identify any maintenance or repair issues that need attention.
- Review financial reports for property owners, including monthly financial statements and annual budgets.
- Monitor and analyze KPIs, including vacancy rates, rent collections, and maintenance costs, to ensure that the properties in your portfolio are performing well.

**KEY PERFORMANCE INDICATORS (KPIs)**:

- **Vacancy Rate**: Measure the percentage of units in your portfolio that are vacant at any given time.
- **Rent Collection Rate**: Track the percentage of rent payments that are collected on time each month.
- **Maintenance Response Time**: Measure the time it takes to respond to and complete maintenance requests.
- **Tenant & Owner Satisfaction**: Conduct regular surveys to measure tenant satisfaction with the level of service provided.
- **Financial Performance**: Monitor the financial performance of each property in your portfolio to ensure that it is meeting or exceeding budgeted expectations.

**SYSTEMS FOR PRODUCING KPIs**:

- **Property Management Software**: Use a property management software to track and analyze property data, including financial performance, maintenance requests, and tenant information.
- **Maintenance Tracking Software**: Use a maintenance tracking software to monitor and respond to maintenance requests in a timely and efficient manner.
- **Survey Software**: Use a survey software to measure tenant satisfaction and gather feedback on the level of service provided.
- **Financial Reporting Software**:Use a financial reporting software to prepare and deliver financial reports to property owners.
- **KPI Dashboard**: Use a KPI dashboard to monitor and analyze key performance indicators and track progress towards goals.

**CAREER DEVELOPMENT**:
Ground Floor Property Management aims to help you develop the necessary skills to advance professionally within any of our divisions or companies.

**PERSONAL ATTRIBUTES AND QUALIFICATIONS**:

- **ESSENTIALS**_
- **Strong Communication Skills**: Ability to articulate clearly and effectively with tenants, contractors, and property owners both in writing and verbally.
- **Detail-Oriented**: Keen attention to detail, ensuring all aspects of property management, from lease agreements to maintenance requests, are handled meticulously.
- **Problem-Solving Abilities**: Capacity to swiftly and efficiently resolve issues as they arise, minimizing impact on tenants and property integrity.
- **Organizational Skills**: Proficiency in managing multiple tasks, properties, and priorities effectively with a systematic approach.
- **Interpersonal Skills**:Aptitude for building and maintaining positive relationships with tenants, vendors, and team members.
- **Adaptability**:Flexibility to handle the dynamic nature of property management, adapting to new challenges and changing environments.
- **Tech-Savviness**:Comfort with property management software, financial reporting tools, and other technologies that streamline property management processes.
- **Must be bilingual **(French and English).
- **QUALIFICATION