Operations Manager, Technical Services

2 days ago

Dartmouth, Canada CFM Full time

We are seeking a dynamic and experienced **Operations Manager, Technical Services**in **Dartmouth, NS**to lead our technical services team. This role is pivotal in ensuring the delivery of high-quality service and support to our clients, while driving operational excellence across all technical functions. You will oversee a team of engineers and technicians, optimize service processes, and collaborate cross-functionally to meet project goals and customer expectations.
- Leadership & Team Management: Lead and mentor a team of engineers, technicians, and support staff. Foster a collaborative, high-performance culture and support professional development.
- Operations Oversight & Process Optimization: Manage daily operations and service activities. Continuously improve processes to enhance productivity, reduce costs, and maintain service quality.
- Project Management & Execution: Coordinate technical projects from start to finish, ensuring alignment with scope, budget, and timelines. Work closely with internal teams to ensure successful delivery.
- Customer Relations & Service Delivery: Serve as the primary contact for key clients. Strengthen relationships and implement strategies to improve customer satisfaction and service delivery.
- Compliance & Risk Management: Ensure adherence to safety regulations, industry standards, and company policies. Identify and mitigate operational risks.
- Education: Post-secondary education (University or College) in a relevant field.
- Experience: 5-10 years in technical services or operations management, ideally in a manufacturing or industrial setting.
- Proven leadership experience and a strong track record in project management and customer relations.
- Certifications (preferred): PMP certification or equivalent, Lean Six Sigma or other relevant industry certifications.
- Skills:

- Strong leadership and decision-making abilities
- Excellent problem-solving and communication skills
- Proficiency in project management tools
- Experience with budgeting, forecasting, and P&L management

Join **CFM**, a leading provider of custom machining, fabrication, and technical services with a strong presence throughout Eastern Canada, also supporting industrial projects throughout the Northeastern United States, and globally. With well-equipped facilities in Saint John, NB, Dartmouth, NS and St. John’s, NL, we deliver innovative, cost-effective solutions to a diverse range of industries, including Pulp and Paper, Oil and Gas, Utilities, Forestry, and more. Our experienced, certified teams are available 24/7, providing exceptional service for everything from plant shutdowns and repairs to inspections, testing, and capital projects. At CFM, you’ll be part of a dynamic team that prides itself on expertise, flexibility, and a proven track record of success across a variety of sectors. If you're looking to advance your career in a company that values quality, innovation, and customer service, CFM is the place to _build your career _

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

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